Not exactly a purchase but... My lovely SA advised me to bring in my 5-year-old empreinte Speedy B 30 which had an issue (long story but let’s just say ‘melting handles’!) So I brought it in and was told I could exchange it for full credit; caveat being the credit could only be used on leather items or on accessories.
She brought out every single empreinte bag in stock
(Surprisingly, DH said, ‘Oh all of them are nice!’ Probably in reaction to them giving FULL credit after FIVE years!)
I fell in love, and these two came home with us