Recently I received a purchase of my own in addition to someone else's. The SA had likely been waiting on the tracking to say 'delivered' to contact me about it because she immediately got a hold of me asking what I had received and then asking me to return the other item. It was a somewhat disappointing ordeal because I'm sure she was very apologetic to the other customer (rightfully so), but was not very thankful that I took time out of my day to return the item the very next day. Her lack of concern gave me the impression that the mix up was someone else's fault (shipping department perhaps) and she was simply the SA that had made the sale.
To make it clear, she did not apologize for the mix up, she did not thank me for returning the item, and her first text said, "I think you received our package in error..." as if I did not even make a purchase myself. If I'm sounding entitled or childish feel free to say so! It just rubbed me the wrong way.
That all aside, I am thankful for the tPFer that tracked the seasonal item down for me!
Does anyone have any similar stories to share?
To make it clear, she did not apologize for the mix up, she did not thank me for returning the item, and her first text said, "I think you received our package in error..." as if I did not even make a purchase myself. If I'm sounding entitled or childish feel free to say so! It just rubbed me the wrong way.
That all aside, I am thankful for the tPFer that tracked the seasonal item down for me!
Does anyone have any similar stories to share?