This is what I was wondering about. I have seen other comments alluding to a design flaw, but wasn't sure what it was. Thank you!
I love mine, but trust LV will take care of any potential or future issues. I have bought enough from LV that I expect good CS on backend. After all, they took back my 5 yo Soft Lockit for glazing issues.
she's absolutely useless. i've raised concerns about some of my bags before and she would run around in circles giving me excuses. stopped dealing with that store and found a new location to have my concerns dealt with. that store has a tough time admitting issues with peeling canvas and the glazing is not just for apperance, it im almost certain it holds two canvas pieces together.
My canvas is peeling on my Reverse Mono PM.... less than a month old...even though there are issues, I am still hoping I can get another one. I bought it when it first came out - - but then sold it soon after because I had heard of all the issues. After waiting a few years, I decided to try again when I had the chance to buy one. I did purchase one about a month ago... the date code is SD5118 though and I bought it in March....so I am thinking it was a return? Not sure...regardless, peeling canvas is unacceptable and I either want a credit or a replacement bag. We will see what happens....i had peeling on one of my bags too and it was literally two and a half months old. she insisted that it was wear and tear, i'm like this is impossible. i had worn it 6 times at the time and i baby the bag so much. she agreed to get it looked at, but i don't believe she did, and few days later was like it's wear and tear. went to a different location and they deemed it defective! i hate that store so much, the service is poor. best of luck with you pochette, such a pretty bag with so many issues
Holy moly - I hope it does not take that long to get resolved...but I know different SA's so I will keep trying for as long as I need to. Thanks for the encouragement. Did you end up getting another PM or did you go with a different bag?i had peeling on one of my bags too and it was literally two and a half months old. she insisted that it was wear and tear, i'm like this is impossible. i had worn it 6 times at the time and i baby the bag so much. she agreed to get it looked at, but i don't believe she did, and few days later was like it's wear and tear. went to a different location and they deemed it defective! i hate that store so much, the service is poor. best of luck with you pochette, such a pretty bag with so many issues
This is kind of what I'm thinking. I'm no VIP, but I have spend thousands of dollars with LV over the past 7 years.
My CS expectations definitely reflect that.
