Why you as new registered user copied and pasted here my post #2385 from Oct 20 which post is out of the topic now. What was your purpose with that ?
Vestiaire Collective experiences?
- Thread starter Kopisusu
- Start date
I'd never purchase from them again. I bought a pair of shoes listed as "unworn" and they arrived well, well worn... VC were completely rubbish, not interested at all. Just said their Ts&C's said no returns on second hand items sold by private sellers.....Had stuff going on at the time so just left it, wasn't worth the hassle at the time to me.
I will only buy items that aren't available anywhere else, but from how I have seen they squeeze sellers for every last Penny, I am now actively avoiding VC and Rebelle. The funny thing is I recently tried to buy an item via Rebelle, apparently didn't pass the quality check, I had bought from the person before and was pleasantly surprised that the item was nicer than described, so did a search and found her, as she had put the item on social media. So when Rebelle returned it, just claimed some "quality control issue" (I wasn't even contacted), I reached out, it turned out that it was a super rare vintage item that they simply could not identify (so much for their expertise, I guess it's some unpaid intern or a student working for next to nothing), bought it straight from the seller via PP, got a totally rare dress that really goes with my style, condition superb, and paid less for it as she didn't have to pay commission. We stayed in touch and she works in a field where she has to be dressed up often, so now I get first dips on really nice stuff and we cut out the middle man, so win win for both of us.
Most of the resale sites charge sellers through the nose, the sites have gone quantity over quality, so many people now say they rather give an item to charity than getting peanuts for it and having to deal with them
How the hell do I unsubscribe once and for all from those hellish alerts?! I have gmail.com e-mail and I receive e-mails NON STOP!!! I unsubscribed from everything 1000 times!
I’ve sold a few things via VC. I list an honest description and pictures and never had an issue. I would have made more money and sold quicker via eBay.
My main gripe is I had a couple of buyers repeatedly buy the same item- then not pay. I ignored their offers after a while.
People put in really low offers on higher priced items, so I gave up and sold a kelly and Birkin via a consignment boutique instead.
As a seller- I was disappointed that items only move if very low price.
My main gripe is I had a couple of buyers repeatedly buy the same item- then not pay. I ignored their offers after a while.
People put in really low offers on higher priced items, so I gave up and sold a kelly and Birkin via a consignment boutique instead.
As a seller- I was disappointed that items only move if very low price.
Not exactly generous since they let a totally damaged item slip through
Today another order of mine was cancelled, as the seller had sellers remorse and cancelled the transaction. What a bummer. It’s the second time this year that has happened.
That happens a lot to me, sometimes it's because the thing is not available any more, maybe the sold it somewhere else. Usually they send you a code for free shipping on a next order. Lately all my sellers take at least 3 weeks to ship the thing to VC and I usually get the stuff within 6 to 8 weeks. Those of us from Europe seem to be the laziest...
I think it's due to the shipping and that Paris, where the head quarters are, had a bit of a problem with the postal deliveries, oddly enough (and surprisingly enough) sold 2 items I had almost forgotten that I had them listed, shipped the next day, it seemed to have taken 2 weeks to get to them.
Good! I'm not sure how to link to other threads, but I just put up a thread in the care and maintenance section showing before and after pics - I'm really happy with how the bag turned out and can't wait to wear her.
I have brought from VC once, no issue, it was a smooth transaction. Only complaint was that it almost took about two weeks to deliver. So when it comes to selling some of my unused jewellery pieces, I naturally think of selling on VC.
I uploaded seven items, then waited for acceptance by VC.
I received three emails saying three of my items were priced too high. (The remaining four items were listed without problem.)
One of the three items was a necklace that cost me $3100. They suggested a selling price $1200, saying it’s according to similar item listing on the website. I checked straight away and found that was BS, the only listed similar item was currently listed for $2400+, and it’s more than 15 years old. Mine was in brand new condition. Taking 30% ($400) off for VC’s commission, I will end up with $800 for a brand new $3100 necklace. Getting only 25% back, why should I sell it at all?
The other item was a pair of brand new earrings. They also suggested me to reduce the price, I complied, and it was sold immediately after listed late night on 24/02/2019. This became my first ever sold item.
I looked for the next step immediately: shipping. VC gave me a PDF contained two pieces of paper so I can sent the item to VC at Hong Kong, where they would check/authenticate the item and then send it to the purchaser. One paper had barcodes to be attached to the outside of the package box, and the other called "Waybill Doc" with value of the item and I had to sign at the bottom.
No invoice for customs though.
That’s funny because I purchased from Net-a-Porter on a weekly basis and everyone knows if you want to post anything overseas, you will need an invoice for the customs.
Nope. I checked for few hours in the middle of the night and see if I missed anything from my VC user interface, nothing, just the two slips of paper in a PDF.
As I am a newbie seller, and their customer support was closed on Monday (25/02/2019) 3am so I couldn't ask anyone, I went ahead and organised DHL to pick the earrings up Monday morning as I wanted the purchaser to enjoy the item as soon as possible.
The courier for DHL came at 11:50am, almost rejected my package on the spot, said it would be a waste of time to even try to send without invoice.
I insisted (still thinking VC could not be that stupid to deliberately not give me all the essential documents I needed to ship my item.), so the courier took it.
Monday afternoon at 5:50pm I called DHL again and seek info on my package and mentioned the lack of invoice. DHL was super helpful and said maybe VC forgot to tick a box when they generated the shipping slips. if they had ticked that box, an invoice will be automatically generated with the shipping slips. Meantime, DHL will held the item for me until invoice is forwarded to them.
I thanked him, then started to call VC contact number in Australia.
I called during the whole Monday started about 9am, and was informed by the recorded voice message that the customer support will opened from Mon 5pm-9pm, Tue-Sat 9am-9pm, Sun 9am-5pm. (AEST time)
Ok, today is Monday, so I started to dial at 5pm sharp. 50mins later, no response still.
I kept calling the customer service number and after two hours and 5 minutes at 7:05pm, my call was finally answered by a woman whom I will address her "IR" here for short.. From my mobile phone record, I have called and listened to that recorded message (we are opened from Mondays 5pm -9pm.......etc) 45 times before the line was finally connected. (timezones mixup, I think, as IR sounded British, and definitely not Australian.)
40 seconds into the conversation, IR did not sound interested at anything I had say, but I attended my issues one by one anyways.
First I asked about the determination of pricing for my items. I truly felt VC’s curator team was trying to beat me into price submission. I told IR my finding with the current listing price of a similar item, and the final penny price they suggested to me, and how my item was better and newer but it's same classic model.
IR said: I will refer your issue to our specialist/expert/curator team and they will review it if you want. (everytime I finished one sentence, IR will repeat the same thing once, so she ended up used three different terms for these "experts")
Umm, okay. It felt like this customer service was not able to do anything for me, such as provide answers, status update or override decisions. Everytime I said something, the answer IR gave would be: it's the expert’s decision.... I can asked for the (same) expert's review.
I don't want to waste my time anymore, as at this point I felt IR was trying to finish up the conversation. I moved on to the issue with shipping of my sold item. I told IR the frustration with shipping, the package was almost refused due to lack of invoice, how I looked on the VC website for hours for the invoice (as this is my first ever sale on VC, not familiar with the process at all), and I think there will definitely be a problem with the customs so my item will be held by DHL pending the invoice. What is the solution?
IR said: "I will put a request to our custom expert team and a commercial invoice will be sent to you within 3 working days."
I was stunned. What?!!!
I thought VC is interested at getting the item from me as soon as possible so its purchaser would be able to get it and enjoy it, right?
I assumed a platform like VC which listed so many high value items will operate with some common sense and logic, right?
NOPE.
Straight away I asked IR why VC doesn’t provide this important INVOICE to sellers with the shipping slips by default?
IR's reply was gold! She said: "VC is aware that many members needed the invoice for their customs. An invoice is requested for you to our customs team and I marked it as urgent for you, alright?"
I almost laughed. No, that's not alright.
If many of us asked you for this invoice, it means we can't send the item to you without it! While the buyer is waiting for the item and blaming us sellers for inaction, it was in fact VC's incompetence that was slowing the whole transaction. If VC already knew about this ongoing “invoice issue”, the simple and logical solution was to change the stupid default settings and provide every seller with their much needed commercial invoice!
I told IR that I have arranged DHL's pickup at the first opportunity at 11am Monday morning, eight hours before VC picked up the bloody phone on Monday night at 7pm!
IR just repeated that she requested the invoice from the custom team already.
Well, what else can I said?
I have withdrawn all my items from their listings, I requested DHL to return the package to me, I cancelled the one sale I got (sorry to the innocent purchaser) as I am not interested at dealing with them, or entrust them to handle my valuable items anymore. (Imagine going through the same stress seven times!)
The way they handle inquiries and complaints? It's the expert's opinion, expert's decision, and the only solution is expert's review to tell you the previous decision prevails.
To be honest, from the email response and the telephone conversation with customer service, I felt VC was not interested at doing any business. They robotically charged any seller an average of 30%+ for anything they listed so to keep their revenue coming in without doing much themselves. From my experience, they were genuinely not interested at the best interest of the sellers, nor the quality assurance and efficient delivery to the purchasers. After observing a series of VC’s disinterested business attitude, and the level of incompetence and inaction, it was confirmed to me that VC doesn’t care about keeping me as a seller, or wanting my items listed on VC to sell at all.
Too painful and stressful.
I will rate VC as a buyer 9/10– take a little bit longer (10 days) to deliver compared to Net-a-Porter and matchesfashion (2-3 days).
I will rate VC as a seller 0/10– not worthy of my time.
I'm taking my items somewhere else, or keep them all.
I uploaded seven items, then waited for acceptance by VC.
I received three emails saying three of my items were priced too high. (The remaining four items were listed without problem.)
One of the three items was a necklace that cost me $3100. They suggested a selling price $1200, saying it’s according to similar item listing on the website. I checked straight away and found that was BS, the only listed similar item was currently listed for $2400+, and it’s more than 15 years old. Mine was in brand new condition. Taking 30% ($400) off for VC’s commission, I will end up with $800 for a brand new $3100 necklace. Getting only 25% back, why should I sell it at all?
The other item was a pair of brand new earrings. They also suggested me to reduce the price, I complied, and it was sold immediately after listed late night on 24/02/2019. This became my first ever sold item.
I looked for the next step immediately: shipping. VC gave me a PDF contained two pieces of paper so I can sent the item to VC at Hong Kong, where they would check/authenticate the item and then send it to the purchaser. One paper had barcodes to be attached to the outside of the package box, and the other called "Waybill Doc" with value of the item and I had to sign at the bottom.
No invoice for customs though.
That’s funny because I purchased from Net-a-Porter on a weekly basis and everyone knows if you want to post anything overseas, you will need an invoice for the customs.
Nope. I checked for few hours in the middle of the night and see if I missed anything from my VC user interface, nothing, just the two slips of paper in a PDF.
As I am a newbie seller, and their customer support was closed on Monday (25/02/2019) 3am so I couldn't ask anyone, I went ahead and organised DHL to pick the earrings up Monday morning as I wanted the purchaser to enjoy the item as soon as possible.
The courier for DHL came at 11:50am, almost rejected my package on the spot, said it would be a waste of time to even try to send without invoice.
I insisted (still thinking VC could not be that stupid to deliberately not give me all the essential documents I needed to ship my item.), so the courier took it.
Monday afternoon at 5:50pm I called DHL again and seek info on my package and mentioned the lack of invoice. DHL was super helpful and said maybe VC forgot to tick a box when they generated the shipping slips. if they had ticked that box, an invoice will be automatically generated with the shipping slips. Meantime, DHL will held the item for me until invoice is forwarded to them.
I thanked him, then started to call VC contact number in Australia.
I called during the whole Monday started about 9am, and was informed by the recorded voice message that the customer support will opened from Mon 5pm-9pm, Tue-Sat 9am-9pm, Sun 9am-5pm. (AEST time)
Ok, today is Monday, so I started to dial at 5pm sharp. 50mins later, no response still.
I kept calling the customer service number and after two hours and 5 minutes at 7:05pm, my call was finally answered by a woman whom I will address her "IR" here for short.. From my mobile phone record, I have called and listened to that recorded message (we are opened from Mondays 5pm -9pm.......etc) 45 times before the line was finally connected. (timezones mixup, I think, as IR sounded British, and definitely not Australian.)
40 seconds into the conversation, IR did not sound interested at anything I had say, but I attended my issues one by one anyways.
First I asked about the determination of pricing for my items. I truly felt VC’s curator team was trying to beat me into price submission. I told IR my finding with the current listing price of a similar item, and the final penny price they suggested to me, and how my item was better and newer but it's same classic model.
IR said: I will refer your issue to our specialist/expert/curator team and they will review it if you want. (everytime I finished one sentence, IR will repeat the same thing once, so she ended up used three different terms for these "experts")
Umm, okay. It felt like this customer service was not able to do anything for me, such as provide answers, status update or override decisions. Everytime I said something, the answer IR gave would be: it's the expert’s decision.... I can asked for the (same) expert's review.
I don't want to waste my time anymore, as at this point I felt IR was trying to finish up the conversation. I moved on to the issue with shipping of my sold item. I told IR the frustration with shipping, the package was almost refused due to lack of invoice, how I looked on the VC website for hours for the invoice (as this is my first ever sale on VC, not familiar with the process at all), and I think there will definitely be a problem with the customs so my item will be held by DHL pending the invoice. What is the solution?
IR said: "I will put a request to our custom expert team and a commercial invoice will be sent to you within 3 working days."
I was stunned. What?!!!
I thought VC is interested at getting the item from me as soon as possible so its purchaser would be able to get it and enjoy it, right?
I assumed a platform like VC which listed so many high value items will operate with some common sense and logic, right?
NOPE.
Straight away I asked IR why VC doesn’t provide this important INVOICE to sellers with the shipping slips by default?
IR's reply was gold! She said: "VC is aware that many members needed the invoice for their customs. An invoice is requested for you to our customs team and I marked it as urgent for you, alright?"
I almost laughed. No, that's not alright.
If many of us asked you for this invoice, it means we can't send the item to you without it! While the buyer is waiting for the item and blaming us sellers for inaction, it was in fact VC's incompetence that was slowing the whole transaction. If VC already knew about this ongoing “invoice issue”, the simple and logical solution was to change the stupid default settings and provide every seller with their much needed commercial invoice!
I told IR that I have arranged DHL's pickup at the first opportunity at 11am Monday morning, eight hours before VC picked up the bloody phone on Monday night at 7pm!
IR just repeated that she requested the invoice from the custom team already.
Well, what else can I said?
I have withdrawn all my items from their listings, I requested DHL to return the package to me, I cancelled the one sale I got (sorry to the innocent purchaser) as I am not interested at dealing with them, or entrust them to handle my valuable items anymore. (Imagine going through the same stress seven times!)
The way they handle inquiries and complaints? It's the expert's opinion, expert's decision, and the only solution is expert's review to tell you the previous decision prevails.
To be honest, from the email response and the telephone conversation with customer service, I felt VC was not interested at doing any business. They robotically charged any seller an average of 30%+ for anything they listed so to keep their revenue coming in without doing much themselves. From my experience, they were genuinely not interested at the best interest of the sellers, nor the quality assurance and efficient delivery to the purchasers. After observing a series of VC’s disinterested business attitude, and the level of incompetence and inaction, it was confirmed to me that VC doesn’t care about keeping me as a seller, or wanting my items listed on VC to sell at all.
Too painful and stressful.
I will rate VC as a buyer 9/10– take a little bit longer (10 days) to deliver compared to Net-a-Porter and matchesfashion (2-3 days).
I will rate VC as a seller 0/10– not worthy of my time.
I'm taking my items somewhere else, or keep them all.
I've only purchased from VC once. I like the offer they have for first time purchases, which helped me to pull the trigger on a pair of LE collaboration sneakers with Takashi Murakami and Visvim. The messaging/offer system could use work though – I submitted a few offers to the seller and the site did not tell me via e-mail if my offer was accepted. I literally had to keep a tab open on my web browser and refreshed the page multiple times to see if my offer expired or was accepted.
Shipping is high but I know they do run a few promos for free shipping occasionally.
My sneakers came with a nice dustbag from VC, seeing as the seller didn't have the original box or dustbag for the shoes.
Shipping is high but I know they do run a few promos for free shipping occasionally.
My sneakers came with a nice dustbag from VC, seeing as the seller didn't have the original box or dustbag for the shoes.
has anyone notice that promotions in the US is non existent these days? at least since Dec/Nov, there's been nada, whereas they used to run them week after week, you know those coupons sale for $150 off etc.