agree. they have become much more risky now that they had to take out codes/serial pics for all bags. pretty sure that is due to the ongoing lawsuit. but, with just 4 or 5 horrid pictures and no date codes, it's not worth it anymore. their return policy is bad, their reputation isn't all that great. they have low prices on many top brands but you take a huge risk. i just recently purchased a Longchamp, described as good, and the photos showed it to be ok. when it arrived it was in very bad condition. i called, and the woman said that good = horrible condition and is the lowest rank. i had no idea. and they charged 11.95 return shipping when i paid it myself for $5.95. just a bunch of dopes running that company imo
If you didn’t use their shipping label, let them know of the error and they will issue a refund.