This is my first time posting on Purseform. I would like to share my story and experience with eBay and Fashionphile. One of my Dior bag (Dior D-Fence) was stolen from my checked bag at SFO airport in January this year. I was devastated but it was my fault to put an expensive bag in a checked bag. Whoever stole my bag only took the bag, not the shoulder strap. I filed a police report and a claim with the airline but did not expect much from anybody.
A few weeks later I found my bag on Fashionphileoutlet on eBay (Fashionphile used to have an eBay account to sell their clearances. Now they do it on their website). I recognized my bag right away because of my two nail scratches on the front flap of the bag and the listing emphasized on it missing a shoulder strap. I know you all understand when you scratch your bag and it leaves a mark....you remember it! This bag has two scratches in a very unique shapes. I could not believe what I saw. It is not a popular bag so there are only a few of them available on the market. I contacted Fashionphile right away explaining what happened and asked if they could take down the eBay listing until law enforcement got involved. Fashionphile agreed to do so. I went to the police station to follow up on my police report and finally got an officer to take care of my case. All of this happened in February-March this year.
To my knowledge since the bag was stolen back in January until now the police department has been in contact with Fashionphile and the case had been submitted to the district attorney. They got the seller's info from Fashionphile and the case is still ongoing. I did not have any more communications with Fashionphile and left law enforcement with the process. The process took a very long time but the officer who is taking care of my case has been in contact with me to update the case status.
I found out from the officer last Friday that the bag was actually still with Fashionphile.....I was a bit wary so I sent a follow up email to Fashionphile and was told that my bag had been sold. Fashionphile said they were waiting for instructions from the officer but received no contact so their loss prevention manager cleared the case and Fashionphile sold the bag in September. I contacted the officer and he was very surprised with the steps Fashionphile took because he did instruct them to hold the bag until the case is closed.
I am Fashionphile's customer and love the company but I am very upset that they just decided to ignore my case like that....not to mention that they were aware the bag was a stolen item and still proceeded with the sale. I am not sure what to do next at this point. Does anyone have any experience to a similar case or any advice on what the next step I should take?
I am attaching the eBay listing and my pictures I took before the bag was stolen showing identical nail scratches.
Thank you very much in advance.
Please take a look at the last picture on eBay listing. You can see the nail scratches on there.
https://www.ebay.com/itm/CHRISTIAN-DIOR-Calfskin-D-Fence-Saddle-Bag-Black-225535-/292433154103?hash=item44165fd037:g:g9wAAOSwK6pac2Sh&_trkparms=gclientid=GOel41aHOAzbJPcF_8UF_UXbFWVOyLaqa8gvtT7-7XDQptibsrd_KpIuSLckPAoH&_trksid=p2047675.l2557&nma=true&si=p93PhP1dv0ZsUEp9xu1dSAuOD2g%3D&orig_cvip=true&nordt=true&rt=nc
A few weeks later I found my bag on Fashionphileoutlet on eBay (Fashionphile used to have an eBay account to sell their clearances. Now they do it on their website). I recognized my bag right away because of my two nail scratches on the front flap of the bag and the listing emphasized on it missing a shoulder strap. I know you all understand when you scratch your bag and it leaves a mark....you remember it! This bag has two scratches in a very unique shapes. I could not believe what I saw. It is not a popular bag so there are only a few of them available on the market. I contacted Fashionphile right away explaining what happened and asked if they could take down the eBay listing until law enforcement got involved. Fashionphile agreed to do so. I went to the police station to follow up on my police report and finally got an officer to take care of my case. All of this happened in February-March this year.
To my knowledge since the bag was stolen back in January until now the police department has been in contact with Fashionphile and the case had been submitted to the district attorney. They got the seller's info from Fashionphile and the case is still ongoing. I did not have any more communications with Fashionphile and left law enforcement with the process. The process took a very long time but the officer who is taking care of my case has been in contact with me to update the case status.
I found out from the officer last Friday that the bag was actually still with Fashionphile.....I was a bit wary so I sent a follow up email to Fashionphile and was told that my bag had been sold. Fashionphile said they were waiting for instructions from the officer but received no contact so their loss prevention manager cleared the case and Fashionphile sold the bag in September. I contacted the officer and he was very surprised with the steps Fashionphile took because he did instruct them to hold the bag until the case is closed.
I am Fashionphile's customer and love the company but I am very upset that they just decided to ignore my case like that....not to mention that they were aware the bag was a stolen item and still proceeded with the sale. I am not sure what to do next at this point. Does anyone have any experience to a similar case or any advice on what the next step I should take?
I am attaching the eBay listing and my pictures I took before the bag was stolen showing identical nail scratches.
Thank you very much in advance.
Please take a look at the last picture on eBay listing. You can see the nail scratches on there.
https://www.ebay.com/itm/CHRISTIAN-DIOR-Calfskin-D-Fence-Saddle-Bag-Black-225535-/292433154103?hash=item44165fd037:g:g9wAAOSwK6pac2Sh&_trkparms=gclientid=GOel41aHOAzbJPcF_8UF_UXbFWVOyLaqa8gvtT7-7XDQptibsrd_KpIuSLckPAoH&_trksid=p2047675.l2557&nma=true&si=p93PhP1dv0ZsUEp9xu1dSAuOD2g%3D&orig_cvip=true&nordt=true&rt=nc
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