HI Gringach!Hello,
I saw your message and the pics you posted, this is awful
And this has not happened to me.
I would advise to contact customer service asap and ask for an exchange.
Hopefully you will have this sort it out quickly.
Was just wondering if you could post your thoughts after ~a year of usage? Has there been any quality issues? I bought one for my wife and I know nothing about bags and the last thing I'd want is to get her a poor quality bag, especially at this price range. Thanks