They were pretty good and asked if I wanted a refund or exchange. I asked for a refund because I honestly wasn't happy with the quality of the finish on the shoes. I could see the glue on the heel. Maybe this pair was just full of defects? The hard ware on the laces also had this weird dent/scratch on it!So sorry to hear about this! Really hope FWRD will respond positively. I haven't experienced this with mine. It def looks like a defect. Let us know what they say...
They will process the refund once the shoes reach them....hopefully