Pochette Metis - Is this faulty or general wear and tear!

Eavish

O.G.
Aug 8, 2012
293
73
Hello,

Please help.

I’ve had my bag for about 9 months. I used it for weekends and took it on holidays with me. I recently noticed where the flap opens and closes the glazing is chipped off/cracking.

I’m not sure if I should contact LV or is this just general wear and tear?

I am very careful with my bag and I do baby it. IMG_0826.jpgIMG_0827.jpgIMG_0828.jpg
 
I can't see anything in your pics. Two pics are sort of blurry. You can take the bag in and ask them to review it. They will either exchange the item, offer you a credit, or repair it. Good luck!
 
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I can't see anything in your pics. Two pics are sort of blurry. You can take the bag in and ask them to access it. They will either exchange the item, offer you a credit, or repair it. Good luck!
She is showing cracking on the spot where the flap bends
 
Mine was 1 year old and I had the same issue with the glazing peeling. I brought it in and the SA saw several small cracks that I had not noticed. I was offered store credit/exchange on the spot. Good luck!
 
Hello,

Please help.

I’ve had my bag for about 9 months. I used it for weekends and took it on holidays with me. I recently noticed where the flap opens and closes the glazing is chipped off/cracking.

I’m not sure if I should contact LV or is this just general wear and tear?

I am very careful with my bag and I do baby it. View attachment 4003892View attachment 4003893View attachment 4003894

Is this the glazing or the actual canvas. If it’s the canvas, I would get to LV as soon as possible.
 
I had one. Bought it 2013. I barely used the bag and when I finally took it out again in February, I noticed all the glazing was melting! I thought maybe because it was hot in my car but there was no melted glaze on my seat. Took it to LV right away and they offered to reglaze complimentary. It took 6-7 weeks. When I got the bag back, there was a huge mark on the front of the bag. It looked like they spilled glaze on it and tried to wipe it off. They sent my bag back to repair. Two weeks later LV called me saying they can’t repair my bag and offered an exchange or store credit. I opted for store credit because I didn’t want to have the same problem in the future. I used my store credit to get a Clapton PM in Magnolia [emoji254][emoji7]
 
I finally received my bag back. I felt like the repair did not fix it properly.
I am looking at my bag now and I just noticed that on my lock there are scratches on the knob that you pull to unlock the bag. Its like its been pulled over hard surfaces or dropped. IMG_1526560810.465506.jpg

I am not sure if you can see it because of the reflection, it was hard to capture.

I know I had hair line scratches on it but I am 100% sure that knob wasn’t done by me as I have not used it since I gotten it back. I am so disappointed.

What do you think they will say, since I didn’t pick it up in the store and I didn’t even think to look at that. Should I just let it go, or should I just call up and say something to them first or go to the store?
 
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I finally received my bag back. I felt like the repair did not fix it properly.
I am looking at my bag now and I just noticed that on my lock there are scratches on the knob that you pull to unlock the bag. Its like its been pulled over hard surfaces or dropped. View attachment 4070894

I am not sure if you can see it because of the reflection, it was hard to capture.

I know I had hair line scratches on it but I am 100% sure that knob wasn’t done by me as I have not used it since I gotten it back. I am so disappointed.

What do you think they will say, since I didn’t pick it up in the store and I didn’t even think to look at that. Should I just let it go, or should I just call up and say something to them first or go to the store?
If the alignment of the canvas look good, I wouldn’t let it go but that’s just me.