I knew I was taking a risk as far as quality when purchasing my first Goyard bag. I'm not sure if it's just with the St Louis model, but I purchased my St Louis GM sometime the end of August which was just 2 months ago and the straps are already cracking. It's pretty bad. For the price of this tote, this is just totally unacceptable. I purchased from the San Francisco location, and while receiving great customer service during the time I bought it - when I called them to address my concerns & frustrations with the cracking, they seemed totally careless and rude. I was told the straps would be $200 to replace, or it could take a month or so to send it off to Paris for inspection. For both options, which isn't guaranteed that the cracking would happen again or if I would even have to pay, I'm just not going to take the risk. Since my purchase I've used this bag about 2x a week and I do NOT load it heavily at all. I honestly could've just purchased the PM because I do not carry a lot but felt it looked too small on my frame. Prior to purchasing, I've read on the forums about the cracking issues and I guess I was hoping I'd be one of the few who would be lucky to not experience it. Ahhh i'm honestly so sad! As beautiful as the bag is, the quality is just not up to par. For the more expensive pieces, I'm sure it is however it would be nice for ALL of their bags to have the same quality. Sigh. Off to Fashionphile it goes...
