Hi there!
I need some advices here.
I bought a Hermes Evelyne bag from Hermes store on Oct 2016. I got injury when my first time use this bag, it scratched my both arms as a very sharp knife (I'm not even know until I saw my arm full of blood!)! I found a very sharp metal pop out from the strap buckle. I bought back to one of the Hermes store nearby and show the problem of the bag with my bloody arms. The sale girl just asked me to leave it for repair and gave me the repair receipt. Since I was with my hungry 3 years old daughter in the store so I just left after received the receipt. I felt unpleased after I got home. I range the store to discuss my disappointment about their customer services like they never offer me a tissue or sterile plasters...just gave me a paper bag for my belonging (to be honest, I felt like a beggar at that moment). It was lucky and I am so glad that it didn't scratch my little girl since her height was exactly same as the strap buckle when I wear it.
It took them two weeks to call me back and the whole conversation was trying to convince me to do the refund then they can closed file! I refused and they kept calling me to do the refund or exchange another style which I already had or some style no one will interested... that's piss me off most!!! So I told them only birkin style and they promised to seeking one for me but of course it still not yet happen. Also, they said that they need to proceed the refund then will looking a birkin for me. For me this is two separate matter, customer services department and accounting department.
In this case, what should I do? I'm thinking to write a complain letter to France but couldn't find the address. Please advices.
Thanks!
