So I purchased a small Chloe Marcie and a YSL wallet from NM that I eventually returned using the USPS Smart Label. I dropped off the package at a Postal Solutions Annex, unfortunately did not get package insured (I've gotten EVERY package insured so far and figured I'd be ok with this ... sadly wrong). Postal solutions then sorts their mail and packages, and routs their stuff to either USPS, fed ex, etc.
This was 6 weeks ago. Total including tax was almost $1500.
Anyway, I've been on the phone with NM several times, and long story short, after a ton of run around and unhelpful advice, they said that the return label was never scanned to initiate the shipment. They suggested I go to both PS and USPS to track down the package.
I followed their advice, and USPS confirmed by entering the number on the Smart Label, that the package indeed was never scanned as "arrived" at their facility.
I have no idea what to do and I'm freaking out. All 3 companies I've talked to seem to point their fingers at the other 2. Right now I'm going to file a missing package claim with both PS and USPS, and hopefully get a refund.
Has anyone had a package get lost by postal service, and gotten a refund? Should I insist that NM give me a refund? Would they even do that in this situation?
The way I see it, it wasn't really NM fault, except for the mediocre customer service. It was the fault of the postal service, but I don't know what my chances are of getting that refund.
This is just such a mess and I'm so sick of calling these places (I've made maybe 10 calls total) and Going to the post offices. I've needed to reschedule my patients so that I could go there during business hours. This is stressing me to the point where I'm considering just giving up and cutting my losses, if this isn't going to go anywhere.
Any advice? Anyone go through anything similar? Any help is much appreciated!
This was 6 weeks ago. Total including tax was almost $1500.
Anyway, I've been on the phone with NM several times, and long story short, after a ton of run around and unhelpful advice, they said that the return label was never scanned to initiate the shipment. They suggested I go to both PS and USPS to track down the package.
I followed their advice, and USPS confirmed by entering the number on the Smart Label, that the package indeed was never scanned as "arrived" at their facility.
I have no idea what to do and I'm freaking out. All 3 companies I've talked to seem to point their fingers at the other 2. Right now I'm going to file a missing package claim with both PS and USPS, and hopefully get a refund.
Has anyone had a package get lost by postal service, and gotten a refund? Should I insist that NM give me a refund? Would they even do that in this situation?
The way I see it, it wasn't really NM fault, except for the mediocre customer service. It was the fault of the postal service, but I don't know what my chances are of getting that refund.
This is just such a mess and I'm so sick of calling these places (I've made maybe 10 calls total) and Going to the post offices. I've needed to reschedule my patients so that I could go there during business hours. This is stressing me to the point where I'm considering just giving up and cutting my losses, if this isn't going to go anywhere.
Any advice? Anyone go through anything similar? Any help is much appreciated!