Hi Everyone,
This has been bugging me a few days so I decided to share it here amongst friends. So - my friend Leo Lion LV did an unboxing of her new Pallas Clutch in Pink Fizzy and I fell in love with it. I tried it on at the store but not in pink and passed but when I saw it in the pink I knew I needed to have it. We were texting back and forth and she told me there were not many left. So I texted my SA but she didn't get back to me because she wasn't working that night. I looked on-line and the website said "call for availability." I called and the guy who answered "checked" and told me it was "100 percent sold out nationwide and there are none left." I texted Leo Lion LV and she said "let me check for you." She texted back about 10 minutes later and told me where I could find 2 of them in stores nearby - in fact 1 was at my usual store that I shop at. I called them and bought it that night.
I was annoyed that the customer service rep out-right lied to me about the availability. Maybe he was just too lazy to look? But why would we - us LV lovers - have more accurate and better information than the 1-888 customer service number did?
I just had to vent about this awful customer service experience to people who can understand.
xoxo Wendy
This has been bugging me a few days so I decided to share it here amongst friends. So - my friend Leo Lion LV did an unboxing of her new Pallas Clutch in Pink Fizzy and I fell in love with it. I tried it on at the store but not in pink and passed but when I saw it in the pink I knew I needed to have it. We were texting back and forth and she told me there were not many left. So I texted my SA but she didn't get back to me because she wasn't working that night. I looked on-line and the website said "call for availability." I called and the guy who answered "checked" and told me it was "100 percent sold out nationwide and there are none left." I texted Leo Lion LV and she said "let me check for you." She texted back about 10 minutes later and told me where I could find 2 of them in stores nearby - in fact 1 was at my usual store that I shop at. I called them and bought it that night.
I was annoyed that the customer service rep out-right lied to me about the availability. Maybe he was just too lazy to look? But why would we - us LV lovers - have more accurate and better information than the 1-888 customer service number did?
I just had to vent about this awful customer service experience to people who can understand.
xoxo Wendy