Buyer swears she has a PayPal account but eBay says she doesn't??

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Evia

#1
Several messages from a buyer who says she can't get through to pay, and would I mind sending a payment request to her email address? When I look at my buyer reqs there are several attempts all from the same buyer rejected due to the buyer having no PayPal account. I tell the buyer this, and inform her I only transact through eBay and PayPal - and she assures me she does have a PayPal account. Has anyone come across this? I'm not convinced its a genuine problem with eBay, and I think she may be being untruthful, so I've blocked her anyway, but I'm curious to know if anyone else has had similar?
 
#2
Pessie said:
Several messages from a buyer who says she can't get through to pay, and would I mind sending a payment request to her email address? When I look at my buyer reqs there are several attempts all from the same buyer rejected due to the buyer having no PayPal account. I tell the buyer this, and inform her I only transact through eBay and PayPal - and she assures me she does have a PayPal account. Has anyone come across this? I'm not convinced its a genuine problem with eBay, and I think she may be being untruthful, so I've blocked her anyway, but I'm curious to know if anyone else has had similar?
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Has this buyer bought this item already and is trying to pay? Or is it a buy now item she's trying to purchase and can't because she doesn't have a "proper" PP account? She might think she has a PP account if she has been paying via her CC via PP without actually registering for a full PP account. What's the buyer feedback like?
 
#3
vernis-lover said:
Has this buyer bought this item already and is trying to pay? Or is it a buy now item she's trying to purchase and can't because she doesn't have a "proper" PP account? She might think she has a PP account if she has been paying via her CC via PP without actually registering for a full PP account. What's the buyer feedback like?
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True, I hadn't thought of that. It's BIN - her feedback seems ok, she's sold a few things but bought a lot of very cheap items though. I haven't heard anything more from her - and I'm thinking if I was in that position I'd be upset and on the phone to eBay or PayPal to sort it out. It just seems odd to me.
 
#4
Pessie said:
True, I hadn't thought of that. It's BIN - her feedback seems ok, she's sold a few things but bought a lot of very cheap items though. I haven't heard anything more from her - and I'm thinking if I was in that position I'd be upset and on the phone to eBay or PayPal to sort it out. It just seems odd to me.
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Depends how badly she wants the item I guess. She might not be that bothered. Plus buyers do tend to assume it's the seller at fault rather than the system!
 
#6
Another possibility is that she has an account but it's linked to a different email address than the one she uses for ebay. It's possible for a Paypal account holder to link multiple emails to one account but it has to be done by the buyer.
 
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