I'm hoping to get advice and thank you in advance.
In October I purchased my first chanel, a business affinity in black. I stepped away from lv bc who makes a black bag nicer than Chanel! I absolutely love it. Two months later there was a quality issue. The rim of the back pocket seemed like it rubbed off or fading . At first Chanel said it was wear and tear. I argued that the bag was two months old, pristine condition (don't wear every day) and no where above or below is that an issue, just the edge. Couldn't be wear and tear. Anyway, Chanel offered to repair it and if I was not satisfied with the repair I could take a credit. TODAY(in a few hours) I will be picking up the bag.
HERE'S WHERE I NEED YOUR HELP- should I even take the repaired bag or just take the credit? Yes, I love the purse and it is exactly what I want but I'm concerned that this will happen again - like it may be damaged goods or I will have to have this stressful battle with chanel again over wear and tear vs defect. Or does Chanel make a repair in such a way that it will no longer be any issue? I only had it Two months !!! I was very disappointed.
Do I take the repaired bag if it looks good, if it looks like there was never a problem? chanel said they would probably redye the area. Will the dye eventually wear off in that repaired area?
What would you do and why? Thank you for reading this and helping.
In October I purchased my first chanel, a business affinity in black. I stepped away from lv bc who makes a black bag nicer than Chanel! I absolutely love it. Two months later there was a quality issue. The rim of the back pocket seemed like it rubbed off or fading . At first Chanel said it was wear and tear. I argued that the bag was two months old, pristine condition (don't wear every day) and no where above or below is that an issue, just the edge. Couldn't be wear and tear. Anyway, Chanel offered to repair it and if I was not satisfied with the repair I could take a credit. TODAY(in a few hours) I will be picking up the bag.
HERE'S WHERE I NEED YOUR HELP- should I even take the repaired bag or just take the credit? Yes, I love the purse and it is exactly what I want but I'm concerned that this will happen again - like it may be damaged goods or I will have to have this stressful battle with chanel again over wear and tear vs defect. Or does Chanel make a repair in such a way that it will no longer be any issue? I only had it Two months !!! I was very disappointed.
Do I take the repaired bag if it looks good, if it looks like there was never a problem? chanel said they would probably redye the area. Will the dye eventually wear off in that repaired area?
What would you do and why? Thank you for reading this and helping.