Hi Everyone.
First off, Happy New Year and Thank you for reading my post.
On 11/24 I sold a brand new Dolce Gabana Dress for $599.99 (item 262719245177). I shipping immediately with delivery confirmation and insurance for full amount via USPS. I did not include signature confirmation since it was less than $750. The item was showed delivered on 11/30, left with individual. Fast forward to today, I logged into PayPal and saw that there is a negative balance and that I have an open dispute with this transaction. I went to the resolution center and saw no open cases. I called PayPal and the rep assured me that i have seller protection, that she can see that the item has been delivered, and that they will work with the buyer and credit card company to resolve the issue. I've also asked if there's anything they need from me for the case and she said no. In the meantime, they have temporarily released the money so that I wouldn't have a negative balance.
I've read a lot of horror stories on EBay and PayPal and I'm just worried. $599 is a lot of money. The phone call to PayPal seems to go too well based on the stories I've read here. I'm wondering if the rep is only telling me what I want to hear. I'm seeking for advice and opinions from experts in this forum on my case. This is my first time experiencing something like this. Im wondering if I'm just worrying too much and should trust PayPal to do their job.
Thanks so much for your thoughts and advice.
First off, Happy New Year and Thank you for reading my post.
On 11/24 I sold a brand new Dolce Gabana Dress for $599.99 (item 262719245177). I shipping immediately with delivery confirmation and insurance for full amount via USPS. I did not include signature confirmation since it was less than $750. The item was showed delivered on 11/30, left with individual. Fast forward to today, I logged into PayPal and saw that there is a negative balance and that I have an open dispute with this transaction. I went to the resolution center and saw no open cases. I called PayPal and the rep assured me that i have seller protection, that she can see that the item has been delivered, and that they will work with the buyer and credit card company to resolve the issue. I've also asked if there's anything they need from me for the case and she said no. In the meantime, they have temporarily released the money so that I wouldn't have a negative balance.
I've read a lot of horror stories on EBay and PayPal and I'm just worried. $599 is a lot of money. The phone call to PayPal seems to go too well based on the stories I've read here. I'm wondering if the rep is only telling me what I want to hear. I'm seeking for advice and opinions from experts in this forum on my case. This is my first time experiencing something like this. Im wondering if I'm just worrying too much and should trust PayPal to do their job.
Thanks so much for your thoughts and advice.