I have update on Lexa leather care. I squished it in carry-on and after 15 hrs flight there were indent marks on leather from the strap. I freaked out and conditioned it with body lotion for the lack of leather gel. Well, skin is skin, lotion did a beautiful job and bag looks brand new again. kudos to Chloe leather quality!
Thanks for the update! It's kind of comforting knowing I'm not the only one who seems to have bad luck with new toys lol. Shortly after I got my replacement I put her in her closet resting spot a bit carelessly and as soon as I closed the closet I heard her go tumbling right down the front of it. I almost died, but luckily no scratches on hardware and the light scratch or two on the leather came right out with a good moisturizing