their website is super out of date and gives 2015 information and closing times and etc. are they still in business?? i am looking for a service for prada...I would highly recommend Authenticate4U.
Ive used Authenticate4U several times and have been very happy. If you need to reach them the best way is via FB message.
How long did it typically take for you to hear back from them? I emailed them but they haven't responded
If I didn't hear back in a few days via email I sent a message via Facebook and heard back very quickly (usually within hours though allow at least 12-18 due to different timezones).
Reading up on various posts about TRR (not just this site) it seems most of their reputation took a hit in 2013 and 2014 that I've seen. Also much referred to fake clothing rather than handbags. I'm not posting to be a TRR cheerleader but I would have a little more confidence they have gotten their act together in my opinion.I recently bought from the real real, too, and then I found these threads. In waiting for my newest bags to arrive, I've authenticated 2 bags that I previously bought from them so let's really hope that they have cleaned up their act