I purchased a bracelet for $450 on eBay, the seller was very nice and sent it quickly. Tracking showed that it arrived on Tuesday, but when I got home there was no sign of it, but our regular mail was in the mailbox. I emailed the seller immediately to let her know what was going on, but that there was every hope that it would be found.
I called the post office be next day with the tracking number, and they said they would look into it. It was scanned as being left at our house, but it was not there. Our postman is know to scan the packages as delivered before he actually delivers them sometimes (I will be home and see that a package was "delivered" according to tracking, and then he postman actually brings the package to the house a couple of hours later). So I was hopeful initially that it had just been left behind In the truck by accident. The postmaster I was speaking to said that he would check with the man who does our route and see if he knew where it was.
The next day I called and the postmaster said that maybe it was left at the wrong house, so I should check with my neighbors and the postman would check also. (We have received packages on our doorstep for our neighbors on more than one occasion, and once I found a package of ours left out in the rain along the side of the street where it must have been dropped). Unfortunately, this time it was nowhere to be found. I started to wonder if it was stolen from our porch, or if it was dropped somewhere along the road and stolen from there.
I called the post office again and was told that the postman said that he did not find the package at the neighbors' houses (and neither did I when I searched and rang doorbells myself), and that he did drop it at our house. They said that the next step would be to contact eBay and that the seller could ask to be reimbursed by them (the post office) since the package went missing. I called and found out that the seller did not get insurance because it wa under $500. eBay told me that they would have my back and that the seller should have purchased insurance or signature required so it couldn't be lost or stolen. They told me to wait 4 days and then they would be able to give me a resolution.
I called the post office be next day with the tracking number, and they said they would look into it. It was scanned as being left at our house, but it was not there. Our postman is know to scan the packages as delivered before he actually delivers them sometimes (I will be home and see that a package was "delivered" according to tracking, and then he postman actually brings the package to the house a couple of hours later). So I was hopeful initially that it had just been left behind In the truck by accident. The postmaster I was speaking to said that he would check with the man who does our route and see if he knew where it was.
The next day I called and the postmaster said that maybe it was left at the wrong house, so I should check with my neighbors and the postman would check also. (We have received packages on our doorstep for our neighbors on more than one occasion, and once I found a package of ours left out in the rain along the side of the street where it must have been dropped). Unfortunately, this time it was nowhere to be found. I started to wonder if it was stolen from our porch, or if it was dropped somewhere along the road and stolen from there.
I called the post office again and was told that the postman said that he did not find the package at the neighbors' houses (and neither did I when I searched and rang doorbells myself), and that he did drop it at our house. They said that the next step would be to contact eBay and that the seller could ask to be reimbursed by them (the post office) since the package went missing. I called and found out that the seller did not get insurance because it wa under $500. eBay told me that they would have my back and that the seller should have purchased insurance or signature required so it couldn't be lost or stolen. They told me to wait 4 days and then they would be able to give me a resolution.