I have sold new Chanel Maxi for USD6500, sent by EMS. When the buyer received it, she told me that she received used fake LV shoes which surely not mine.
In EMS form I have stated clearly that it is BAG. Logically, both Indonesia & US custom won't allow the buyer to receive the package if it wasn't really bag.
But the buyer has escalated this case to ebay which ebay decides that I have to accept the return. I have told ebay that their request is non sense. You want me to lose my USD6500 Chanel bag then receive fake LV shoes. Ebay forced me to send the buyer return shipping label. If I don't do that tonight, they told me that they will refund the money back to buyer but the buyer doesn't have to send back. Also ebay will also charge me USD250 ebay final value fee. So it means I will lose my USD6500 Chanel bag + paying USD250 ebay final value fee.
This matter really makes me disappointed as I have sold in ebay for 9 years with 300++ positive feedback. The buyer is only having 12 feedback.
I'm desperate now as ebay clearly lose their minds to make this decision which is not fair at all. Please help.
In EMS form I have stated clearly that it is BAG. Logically, both Indonesia & US custom won't allow the buyer to receive the package if it wasn't really bag.
But the buyer has escalated this case to ebay which ebay decides that I have to accept the return. I have told ebay that their request is non sense. You want me to lose my USD6500 Chanel bag then receive fake LV shoes. Ebay forced me to send the buyer return shipping label. If I don't do that tonight, they told me that they will refund the money back to buyer but the buyer doesn't have to send back. Also ebay will also charge me USD250 ebay final value fee. So it means I will lose my USD6500 Chanel bag + paying USD250 ebay final value fee.
This matter really makes me disappointed as I have sold in ebay for 9 years with 300++ positive feedback. The buyer is only having 12 feedback.
I'm desperate now as ebay clearly lose their minds to make this decision which is not fair at all. Please help.