I purchased an all chalk Swagger at Dillard's a little over a month ago. It's my absolute favorite bag. Even though I carry it all the time, I'm very careful with it. I treated with Apple Garde before using, have cleaned it regularly and inspect the handles and parts that touch my skin and clothing after every use to make sure I don't miss a dirty spot. It's already mid-90s here in Texas so I'm always diligent to wipe the handles clean after use in order to remove any oil and sweat that might build up.
You can imagine my horror when I go to clean and spray today and I notice a tiny mark on the underside of the back handle. About the thickness of a pen mark, maybe half a cm in length. I know it's not pen because I never have pens near my bag. So I get out my Coach cleaner and dab a bit on, carefully tying to blend away the mark. Well, the mark expanded. It almost looks as if the dye is rubbing off the handle! It's on the underside so not visible at all, but this really bothers me! I've done everything I could to keep this bag clean. Is it normal for dye to rub off? All I used was the Coach cleaner on a microfiber cloth. What do I do now? Can I take the bag to Coach to have it looked over even though I bought it at Dillard's? I'm sure Dillard's won't let me exchange since I've had it past 30 days, but I'm wondering if this is a defect? Not happy right now!
You can imagine my horror when I go to clean and spray today and I notice a tiny mark on the underside of the back handle. About the thickness of a pen mark, maybe half a cm in length. I know it's not pen because I never have pens near my bag. So I get out my Coach cleaner and dab a bit on, carefully tying to blend away the mark. Well, the mark expanded. It almost looks as if the dye is rubbing off the handle! It's on the underside so not visible at all, but this really bothers me! I've done everything I could to keep this bag clean. Is it normal for dye to rub off? All I used was the Coach cleaner on a microfiber cloth. What do I do now? Can I take the bag to Coach to have it looked over even though I bought it at Dillard's? I'm sure Dillard's won't let me exchange since I've had it past 30 days, but I'm wondering if this is a defect? Not happy right now!