Hi - some of you may know me from my crazy issue with a purchase last month - my very first bad eBay experience in 15+ years. This week I have experienced what I consider to be my second! I'm posting here to ask the eBay forum's opinion as to whether or not I am overreacting.
I purchased a pair of pre-loved designer shoes for 1/3 of retail that looked beautiful in their eBay listing photos. The listing stated the shoes were worn on the soles from use, but there was "a lot of life left in them." However there was not a photograph of the bottom of the soles. I asked for a photo - plus asked if there were any issues - scuffs or marks I could not see in photos. The seller sent several new photos of ever other angle, but not one of the soles. She said to her eye they looked great with no marks she could see and somehow I purchased them anyway. (I know I know). The seller has been exceptionally nice.
BUT.
When they arrived a couple of days ago, I pulled out one shoe and was surprised to see how thin the sole was, but thought ok, I will resole soon anyway. I pulled out the second shoe - and it had a huge WAD of chewing gum stuck to the bottom. In addition to being horrified, it made me gag - and I haven't opened the box since. I asked the seller about it and she acted like it was no big deal and I could scrape it off (yet she said she was afraid she'd hurt the shoe if *she* tried to get it off). I decided to just take to a cobbler, but the more I think about it, the more upset I get. I would never send out an item in this state! I have written tonight and asked to return - or would consider to accept a partial refund to have a cobbler remove. As her listing states twice, she doesn't accept returns, so I feel I already know the answer. I dread the thought of another return debacle with eBay ...
My question is - am I overreacting?
I purchased a pair of pre-loved designer shoes for 1/3 of retail that looked beautiful in their eBay listing photos. The listing stated the shoes were worn on the soles from use, but there was "a lot of life left in them." However there was not a photograph of the bottom of the soles. I asked for a photo - plus asked if there were any issues - scuffs or marks I could not see in photos. The seller sent several new photos of ever other angle, but not one of the soles. She said to her eye they looked great with no marks she could see and somehow I purchased them anyway. (I know I know). The seller has been exceptionally nice.
BUT.
When they arrived a couple of days ago, I pulled out one shoe and was surprised to see how thin the sole was, but thought ok, I will resole soon anyway. I pulled out the second shoe - and it had a huge WAD of chewing gum stuck to the bottom. In addition to being horrified, it made me gag - and I haven't opened the box since. I asked the seller about it and she acted like it was no big deal and I could scrape it off (yet she said she was afraid she'd hurt the shoe if *she* tried to get it off). I decided to just take to a cobbler, but the more I think about it, the more upset I get. I would never send out an item in this state! I have written tonight and asked to return - or would consider to accept a partial refund to have a cobbler remove. As her listing states twice, she doesn't accept returns, so I feel I already know the answer. I dread the thought of another return debacle with eBay ...
My question is - am I overreacting?
