I remember having this conversation in another thread but it was so far back my post history doesn't show it anymore. The gist of it was that SAs, when pulling a customer's history, whether for a repair or sale, will initially see the domestic transaction list unless the customer mentions an international history as well. If that's the case the SA then can perform an "international search" through LV's global records (thanks to the new software and global link) and see a more detailed picture. I sent off an Australian-bought wallet and my SA was then able to casually reference off my other purchases outside of Canada, spanning back several years, and ask me how I was liking them and how they were holding up...I never told him about those but he was able to give me a location, date, and even time when I asked out of curiosity.