I've been having the worst time with LV for a month now! To make a frustratingly long story short, the dark brown glazing on My Alma Bb bled into the the beige leather and stained My less than a year old bag permanently. I took the bag into the store, they apologized and took it in and didn't get back to Me for weeks. After multiple calls from My end, three weeks later some guy called Me back and told Me that the bag was fine and had no surface stains. I asked him if he checked My bag as the problem was mainly on the handles, chaps and the strap. Turns out he didn't even bother to address My complaints and just checked the surface. When I tried to further explain the situation he says that it's obvious that I'm not capable of understanding him! He was extremely offensive and also rude about not trying to fix the situation for three weeks.
I then went to the store with My husband, that man continued to verbally insult us and threatened to call the security and throw us out. After that a higher rank employee came and apologized promptly. He told us that he will personally take care of the situation and also address our complaints about the rude employee. A week later I get the final offer which is changing the handles for a fee. The fee is 1030 TL but as a favor they offered to charge Me for half the amount. I think the right thing for them to do is to let Me exchange. I paid 3850 TL for the bag and a year later I need to pay another thousand to get it fixed?! It wasn't even used related! And to top it all of, they returned the bag stained! I need to take this to court. God, I thought that I was giving My business to a respectable and well established brand. I'll post the pictures for your consideration. Any ideas or suggestions Are welcome. Thanks for reading.
I then went to the store with My husband, that man continued to verbally insult us and threatened to call the security and throw us out. After that a higher rank employee came and apologized promptly. He told us that he will personally take care of the situation and also address our complaints about the rude employee. A week later I get the final offer which is changing the handles for a fee. The fee is 1030 TL but as a favor they offered to charge Me for half the amount. I think the right thing for them to do is to let Me exchange. I paid 3850 TL for the bag and a year later I need to pay another thousand to get it fixed?! It wasn't even used related! And to top it all of, they returned the bag stained! I need to take this to court. God, I thought that I was giving My business to a respectable and well established brand. I'll post the pictures for your consideration. Any ideas or suggestions Are welcome. Thanks for reading.
I've seen another user's vernis bag getting stained yellow from being stored in the dustbag so I didn't put it the dustbag, stored it in a cool dark place, away from sunlight. I even put the handles up to prevent indents on the sides. And they managed to further stain it in the store! I am so sad! 