I bought this brand newwwwwww three days ago from Harrods in London- I come home (Dubai) and I look closely and I find that the hook on the letter R is tarnished!!!
I tried to get in touch with our local Dior boutique, supposedly the biggest in the Middle East- they've been hesitant saying that it would take the Paris office a month to get back to them, and that it would take 3-6 months to fix! I got in touch with Harrods, and they said to send it back and make sure someone can pick it up in three - four weeks, I unfortunately have no one to take it there. I feel very cheated, and angry at the 0 reassurance from the boutique especially saying that there may be extra charges for the repair!!! I was told that Lady Dior has a two year warranty post sale service in London.
Can anyone advice with anything else I may have not thought of it?
I tried to get in touch with our local Dior boutique, supposedly the biggest in the Middle East- they've been hesitant saying that it would take the Paris office a month to get back to them, and that it would take 3-6 months to fix! I got in touch with Harrods, and they said to send it back and make sure someone can pick it up in three - four weeks, I unfortunately have no one to take it there. I feel very cheated, and angry at the 0 reassurance from the boutique especially saying that there may be extra charges for the repair!!! I was told that Lady Dior has a two year warranty post sale service in London.
Can anyone advice with anything else I may have not thought of it?