Hi guys - I have zero experience with this. I bought a Severes Mahina April 11, delivered the 12th. So it's been about 32 or so days. Well, I've used it maybe twice, literally as my car companion to go pick up takeout. That's it. I was looking for my earbuds, and low and behold, the lining of one of the outside pockets is ripped on both sides, exposing the Mahina leather. Pics attached. Talked to CS and sent texts to my SA. No doubt it will be deemed defective, but what do they do next? Send you a replacement? Give you credit?
Anyone who has been here let me know! I am pretty upset. It's almost a 4k bag.
Anyone who has been here let me know! I am pretty upset. It's almost a 4k bag.