I handed my alma bb epi in to be looked at as the leather is peeling on to top. This was over a week ago now. I was told I'd get a call in 2 days time. I didn't get a call so I rang customer service the next day. They said they'd leave a msg with the store to ring me back. Still no call... So I rang again another two days later and I was told there was no update and I'd just have to wait.
How long do these things usually take?! I'm in Australia if that makes any difference...
If the bag is deemed defective, do I get a credit, replacement or free repair? Bag is 6 months old and barely used. (Issue was discovered when 3 months old)
Thanks
How long do these things usually take?! I'm in Australia if that makes any difference...
If the bag is deemed defective, do I get a credit, replacement or free repair? Bag is 6 months old and barely used. (Issue was discovered when 3 months old)
Thanks