Hi all - I'm a 15+ year buyer and seller on eBay with perfect feedback. (Mainly buying for personal use, but used to sell vintage furniture on eBay for my business). I have recently had the worst experience I have ever had with a seller. I am unsure if I'm allowed to post the name on here? If I am, please let me know because I believe others need to be warned. As the seller had 100% feedback, I never thought to read through it. It turns out she's had several negative reviews in the past and has been quite rude with other buyers.
I purchased a pre-loved Louis Vuitton Monceau handbag that was described as "excellent" and "like new." Accompanying photos showed a beautiful bag in almost perfect condition. I had many questions for the seller, but she barely answered any of them, so I chalked that up to being perhaps someone who did not "do email" well.
The bag arrived - with cracked, split and missing glazing/edges around the front perimeter - none of which was noticeable in the listing photos or description. I immediately wrote to the seller about this. She responded very harshly the next day and called me a liar. After checking into what reglazing the bag might cost, I asked for a partial refund to offset that price - and she proceeded to email me repeatedly - calling me a liar (again), a nutcase, an extortionist, a scam artist and a thief - and has now sent approximately 30+ harassing emails to me over the last 24 hours via eBay messenger. I've spoken with eBay three times and three times they have issued a report, as they can see all of the emails and the content. eBay has been great, but so far they haven't been able to block her from contacting me again. I also left negative feedback - which prompted another email attack.
I opened a dispute and posted ten photos of the damaged areas. The seller approved a return, but starting sending threatening emails to the effect that unless I return the bag immediately (as in overnighting it to her), it would definitely get stolen in her neighborhood and she would not refund my money. She also refuses to pay for the return shipping, even though she misrepresented the bag.
I'm in a quandary, as I honestly do not trust this seller to refund my money. Oh - and she has already relisted the bag! I love the design of the bag and ordered a new strap for it. I am very disappointed in the condition and will need to have it repaired if I keep it - and for the extra money I will spend .... Grrrrr ...... If I return it - I might not get my money back! The last guy I spoke to at eBay was very encouraging, but as a business-owner who has had her fair share of chasing UPS insurance claims, am not convinced this will go well for me.
Is there a way to do a bag cleansing to erase bad karma?? (I'm not really kidding).
Any advice? Can I report to PayPal or American Express?
Thanks in advance!
I purchased a pre-loved Louis Vuitton Monceau handbag that was described as "excellent" and "like new." Accompanying photos showed a beautiful bag in almost perfect condition. I had many questions for the seller, but she barely answered any of them, so I chalked that up to being perhaps someone who did not "do email" well.
The bag arrived - with cracked, split and missing glazing/edges around the front perimeter - none of which was noticeable in the listing photos or description. I immediately wrote to the seller about this. She responded very harshly the next day and called me a liar. After checking into what reglazing the bag might cost, I asked for a partial refund to offset that price - and she proceeded to email me repeatedly - calling me a liar (again), a nutcase, an extortionist, a scam artist and a thief - and has now sent approximately 30+ harassing emails to me over the last 24 hours via eBay messenger. I've spoken with eBay three times and three times they have issued a report, as they can see all of the emails and the content. eBay has been great, but so far they haven't been able to block her from contacting me again. I also left negative feedback - which prompted another email attack.
I opened a dispute and posted ten photos of the damaged areas. The seller approved a return, but starting sending threatening emails to the effect that unless I return the bag immediately (as in overnighting it to her), it would definitely get stolen in her neighborhood and she would not refund my money. She also refuses to pay for the return shipping, even though she misrepresented the bag.
I'm in a quandary, as I honestly do not trust this seller to refund my money. Oh - and she has already relisted the bag! I love the design of the bag and ordered a new strap for it. I am very disappointed in the condition and will need to have it repaired if I keep it - and for the extra money I will spend .... Grrrrr ...... If I return it - I might not get my money back! The last guy I spoke to at eBay was very encouraging, but as a business-owner who has had her fair share of chasing UPS insurance claims, am not convinced this will go well for me.
Is there a way to do a bag cleansing to erase bad karma?? (I'm not really kidding).
Any advice? Can I report to PayPal or American Express?
Thanks in advance!
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