I have bought my new noir medor in swift leather yesterday, but after I went home... I found out there is a stitching problem (broken stitch? Or the stitching closure exposed outside?) So I rush back to the h shop today with the whole packaging and receipt... The sa and her supervisor both said that it is normal because it is hand made... and said there is no defect... so no refund option, and even no replacement option as there is zero medor in the whole computer checking system.. and they cannot order another new one for me... So the only option for me is to exchange another style of bag which is in stock within 30 days... But what I really want is medor for the time being and nothing else... Finally, I left my medor there and they will pass it to the craftman for checking (for around 2 weeks)... But they insisted if the craftman said it is normal and up to the standard of Hermes, then I have no other choice but to accept this medor and the case will close...
As a owner of Kelly, herbag, lindy, so kelly, jige and egee... I am not really new to Hermes... Actually even for my rodeo, I cannot see any end/ closure of stitching exposed outside... So this time this medor really upset me...
Anyone got similar kind of experience? Any advice or suggestion? Thank you.
As a owner of Kelly, herbag, lindy, so kelly, jige and egee... I am not really new to Hermes... Actually even for my rodeo, I cannot see any end/ closure of stitching exposed outside... So this time this medor really upset me...
Anyone got similar kind of experience? Any advice or suggestion? Thank you.