I've been waiting for several months for a replacement strap to replace e defective strap on my empreinte speedy. When I called today to check status, the SA proceeded to interrogate me on my prior repairs: "didn't you also get a replacement credit for a lumineuse? Didn't we replace the strap on your neverfull?" I said "yes, those repairs were years ago and have nothing to do with the current repair, unfortunately I've had a number of issues on my LV items." The truth is that of the 30+ items I've purchased from LV, these are the only three I've brought in for repair and they were all known defects. Now I'm feeling annoyed that I was made to feel bad about bringing an item in for repair. Unfortunately I'm also having a problem with an empreinte twinset and now I feel like I'd rather just live with it than bring it in and face the condescending attitude.