I'm so frustrated guys... Need my TPF'ers!
I'm not even angry... I'm just in awe...
As some of you may know, I delivered my Speedy 30B DE at the Maison here in London about a month ago.
The bag is 6 months old and was sold to me with really really really wrinkly handles. After trying to tell them I would like to exchange and them telling me it was normal I was finally heard and they sent it in to have both handles replaced. 2 weeks later (which was fast I must say) the bag came back to the boutique. One of the new handles were PERFECT, but the other one he has bent the leather in a really weird way so that the manager actually sent the bag back in, AGAIN. Today another 2 weeks later I got the message the bag is ready for collection. I went with high hopes... But no.. They actually changed out BOTH handles again, despite the manager telling them not to. Just one. Now the handles are back to how it was in the beginning. Wrinkly and feeling like sandpaper!
I'm going in to talk to the manager I worked with soon, she wasn't there today and I really liked her actually. What should I do? They just raised the prices. I could ask for a replacement of the bag, or ask for a store credit in the price of a new speedy 30 and find something else? What would you do/ask for? I'm so gutted. I'm losing so much faith in this company more and more and it's so sad.
I vent went to try on some bags to buy but I'm so turned off...
One funny thing came out of it though. I had my Noe bb with me and I had made the loop and through knot on it. One of the SA's saw it and asked: omg how do you do that?? It ended up with me showing the main floor how to tie the knot. Oh man. I have so many mixed emotions right now. Just needed my TPF'ers right now.
Here is the picture of the bag how it is now.. It was smooth but bent last round.. If I do finally get the help I want I might get a speedy 30 monogram instead. Thanks for reading and for letting share/vent a little..
I'm not even angry... I'm just in awe...
As some of you may know, I delivered my Speedy 30B DE at the Maison here in London about a month ago.
The bag is 6 months old and was sold to me with really really really wrinkly handles. After trying to tell them I would like to exchange and them telling me it was normal I was finally heard and they sent it in to have both handles replaced. 2 weeks later (which was fast I must say) the bag came back to the boutique. One of the new handles were PERFECT, but the other one he has bent the leather in a really weird way so that the manager actually sent the bag back in, AGAIN. Today another 2 weeks later I got the message the bag is ready for collection. I went with high hopes... But no.. They actually changed out BOTH handles again, despite the manager telling them not to. Just one. Now the handles are back to how it was in the beginning. Wrinkly and feeling like sandpaper!
I'm going in to talk to the manager I worked with soon, she wasn't there today and I really liked her actually. What should I do? They just raised the prices. I could ask for a replacement of the bag, or ask for a store credit in the price of a new speedy 30 and find something else? What would you do/ask for? I'm so gutted. I'm losing so much faith in this company more and more and it's so sad.
I vent went to try on some bags to buy but I'm so turned off...
One funny thing came out of it though. I had my Noe bb with me and I had made the loop and through knot on it. One of the SA's saw it and asked: omg how do you do that?? It ended up with me showing the main floor how to tie the knot. Oh man. I have so many mixed emotions right now. Just needed my TPF'ers right now.
Here is the picture of the bag how it is now.. It was smooth but bent last round.. If I do finally get the help I want I might get a speedy 30 monogram instead. Thanks for reading and for letting share/vent a little..