What should I do?

Christy2007

Christy2007

Member
Apr 6, 2007
208
3
#1
Ladies, I need your suggestions...
I bought 2 Chanel bags & a Chanel wallet from pre-sale with Lisa, I have received the items last week. But I didn't like one of the bag. I want to return it and get a black or tan GST instead ( I can't get refund, since I bought it with gift cards). But I live 5 hrs from Troy, MI. The nearest NM is like 3 hrs away! I felt bad for calling Lisa to return the bag.

So should I call Lisa, send the bag back, and ask her to send GST? OR should I just drive 3 hrs to Chicago and return it? Please give me your advices... TIA
 
#2
since you intend on exchanging it, i don't think you should feel bad by calling lisa and send he the bag back, she still gets the sale, from what i've been hearing on this board, i don't think lisa would mind, she sounds like a great SA.
 
#3
I'd definately send it back to Lisa. I use her all the time and she won't mind at all. Also, you can get a mail check back if you used a gift card. You don't have to get a gift card back.
 
#8
Definitely send it back to her and have her help you find something else. I am like you and feel bad when I return things but my SA's say don't mind and would prefer to make you happy so you will shop with them again.
 
#11
Christy2007 said:
Yes, I called her this morning and she was fine with it. I felt sooo bad, but she seem very helpful about it. She's such a GREAT SA. I'll ship the bag back tomorrow.
Click to expand...

You shouldn't feel bad. Since you're returning a sale bag, I'm sure Lisa wouldn't have a problem selling it to another one of her clients. I bought the metallic bowler that was on sale from Lisa last week, and she specifically told me to send it back to her if I didn't like it because she has many other clients waiting for it.
 
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