Thank you so much. I called Goyard London today, and this male SA told me, I'm sorry, but you can only personalise your bag up to 3 months after purchase, which I thought was the most ridiculous piece of tripe I've heard from them.No. Mine was personalised after more than a year.
I'm planning to bring the bag in on the weekend, and insist that they get it sorted out. After all, we are paying for the service, it's not like it's complimentary!