I recently purchased a Louis Vuitton travel bag from ebay. Upon arrival I noticed that the bag had the dreaded kiss of death i.e cracks in the canvas. I had asked the seller before bidding if there were any cracks (lv would not repair the zip if there were) and she said no. I sent pictures. The seller said she couldn't see them no matter how many pictures I sent.
She offered a refund but I wanted return postage as the item is large and the new policy provides that the seller should pay return postage right? Anyway, she refused and then went back on her offer of a refund. I opened a case and she is now accusing me of damaging the bag !
Where do I stand ? I sent the images on the SAME day. I've never had this happen before. Please help x
She offered a refund but I wanted return postage as the item is large and the new policy provides that the seller should pay return postage right? Anyway, she refused and then went back on her offer of a refund. I opened a case and she is now accusing me of damaging the bag !
Where do I stand ? I sent the images on the SAME day. I've never had this happen before. Please help x