I have a Chanel mini bag that I bought in May 2015. The stitching on the strap ends became loose so I brought it into my boutique to get it repaired in the beginning of January 2016. When the bag came back, the strap was torn. So the store sent it back for repair to get the strap replaced. When the bag came back, it was repaired but the strap was no longer one continuous piece of leather. It had three different sections of leather glued together to make one strap. When I called the 1800 customer care line to explain the situation, this was their reply:
"Thank you for contacting Chanel Customer Care regarding your handbag repair.
Please know we have forwarded your concerns to our Corporate Office and Corporate Repairs Department.
In regards to your repair,please know that there will be a visible end to the interlace chain and fold over seam and stitching which is inevitable. The three-part interwoven leather strap was the only solution to repair the shoulder strap of your handbag. All of our interlace chains are constructed and woven by hand, altering the interlaced leather in the chain would technically be altering the design of the handbag. Chanel's After Service Department did all that they were able to do to repair and stabilize the strap of your handbag.
We do sincerely apologize for any inconvenience you have experienced. Should you have any further questions or concerns, we do kindly ask you reach out to our Tysons Corner Boutique directly at 703-847-0555."
This was my reply:
"I completely disagree with that reply. The repair center altered my bag by tearing the leather on my original strap. The three-part woven strap is NOT how I bought the bag originally. That in and of itself is an alteration to the bag because that is not how the bag originally was. It was one continuous piece of leather. This was the fault of the after care service and they can't provide me the leather strap how I originally bought the piece?
This is absolutely disgraceful of the company. To ruin a bag and can't fix it how I bought it. The three strand solution is not an acceptable one as I saw the glued down part coming up on other bags in the store.
I have bought many Chanel items over the years but I will no longer support the company. This is by far the worst experience I've ever had with a repair of anything I bought. The after service care ripped my leather strap."
Chanel has lost a loyal customer. I have bought bags and slgs for many years but I can no longer support a company that tears my bag and then can't fix it how it originally was bought. I asked for one continuous piece of leather the way I bought it but it came back with the 3 different sections glued. I saw another strap in the store that has 3 different sections and the end was already lifting up, a brand new bag.
"Thank you for contacting Chanel Customer Care regarding your handbag repair.
Please know we have forwarded your concerns to our Corporate Office and Corporate Repairs Department.
In regards to your repair,please know that there will be a visible end to the interlace chain and fold over seam and stitching which is inevitable. The three-part interwoven leather strap was the only solution to repair the shoulder strap of your handbag. All of our interlace chains are constructed and woven by hand, altering the interlaced leather in the chain would technically be altering the design of the handbag. Chanel's After Service Department did all that they were able to do to repair and stabilize the strap of your handbag.
We do sincerely apologize for any inconvenience you have experienced. Should you have any further questions or concerns, we do kindly ask you reach out to our Tysons Corner Boutique directly at 703-847-0555."
This was my reply:
"I completely disagree with that reply. The repair center altered my bag by tearing the leather on my original strap. The three-part woven strap is NOT how I bought the bag originally. That in and of itself is an alteration to the bag because that is not how the bag originally was. It was one continuous piece of leather. This was the fault of the after care service and they can't provide me the leather strap how I originally bought the piece?
This is absolutely disgraceful of the company. To ruin a bag and can't fix it how I bought it. The three strand solution is not an acceptable one as I saw the glued down part coming up on other bags in the store.
I have bought many Chanel items over the years but I will no longer support the company. This is by far the worst experience I've ever had with a repair of anything I bought. The after service care ripped my leather strap."
Chanel has lost a loyal customer. I have bought bags and slgs for many years but I can no longer support a company that tears my bag and then can't fix it how it originally was bought. I asked for one continuous piece of leather the way I bought it but it came back with the 3 different sections glued. I saw another strap in the store that has 3 different sections and the end was already lifting up, a brand new bag.
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