Any pros and cons for purchasing LV in a stand alone boutique vs Selfridges vs Harrods. I will be visiting London soon and wondering if one place is preferable to another (customer service/SA's/ VAT refund process).
Thanks! This is really helpful.
Selfridges and Harrods has 14days full refund or exchange policy. Both LV in these department store offers nice selection pieces. Ground floor in Harrods are mainly handbags and accessories and is the busiest. 1st floor is RTW and handbags which is more quiet and you get nice service. Same goes for 5th floor shoes which has handbags and slgs but very limited choice.
Selfridges ground floor offer good selection and they tend to have good availability in stock, 2nd floor is RTW and handbags which is more quite and on the other end of 2nd floor is shoes and very few bags.
Standalone stores only offer exchange policy, strictly no refund. The flagship store in Bond Street is the largest with 2 floors and they sometimes have limited stock too, especially in slgs. You can see exquisite exotic pieces more and made to order service in display. The store is Sloane Street is the worse in stock for slgs and the most quiet of all. Their stock are too slow moving. For instance if you see a piece of slg that isn't in good condition hoping it will be sold in 2-3 weeks time for them to get replenish, that's unlikely to happen. But the good thing on the other hand is their bags on display are hardly being touched by client compare to busier Harrods and Selfridges.
Items bought from Harrods or Selfridges is best to bring them back there for after service but it doesn't matter if it's brought to Bond Street after care service or back to your country. After care service at Bond Street will accept any item bought from anywhere in the world.
Both Harrods & Selfridges now offers yellow colour receipt ( which they didn't in the past) together with their store receipt.
Customer service are all excellent in all stores.Any pros and cons for purchasing LV in a stand alone boutique vs Selfridges vs Harrods. I will be visiting London soon and wondering if one place is preferable to another (customer service/SA's/ VAT refund process).
Haha...that's what I do. I smell...don't care what the SA thinks. If I have to choose a perfect wallet, I will come back 10 times if I have too.Awesome! Also: if you don't like the vibe from the SA you get, don't be afraid to ask for another. It's not rude. Your experience is a big big part of what will make you want to come back to LV just ask kindly to be served by someone else don't let anyone rush you! And please please please inspect your item up and down, in and out before you pay! Your SA should just let you do your thing. Sometimes if you don't, and you find something, they will tell you: " you should have checked it before you left?" Sooooo just look at it as you taking that advise!!!
This is your dream your looking for right?
Look at
symmetry
Stitching
Smell
Wrinkles
Spots
That the bag is NEW and not a returned one
Well that's just my two cents anywhoo! Enjoy and good luck! And have fun in this amazing city😊
Customer service are all excellent in all stores.
Haha...that's what I do. I smell...don't care what the SA thinks. If I have to choose a perfect wallet, I will come back 10 times if I have too.
THIS is a big one. Yes. Self and Har offers 14 day refund in sellable condition. Have to say that this is a big one, and also why I shop at Self sometimes.
and a very nice explanation of the store layouts! Kudos!
Ps: No store in the UK is legally allowed to advert that there are no returns since October 2015, HOWEVER, that is only of the item is faulty. And that's a fight you can spare yourself for. I would go to Selfriges and have a look around. I must say that they are quite nice there