So I have several LV I can visit. There is one I normally go to, but today I decided to visit the other one. My normal SA was not in, and now I remember why I don't go there. I called ahead to client services to see if they had the item. CS said they did and asked the store to hold it for me. When I got there I was totally IGNORED. Not one hi or welcome. I waited and waited. Finally I flagged down an SA and told her I was there to see something on hold. She told me I would have to wait until she was free.
Thirty minutes later, another SA came up and then went to get my item. She comes back and says there is nothing there for me. I was so annoyed at this point, I said OK and left. She never once offered to call client services, to order the item for me, or to show me anything else.
I got back in my car, client CS and they said no, store has it. I said ummm they say they don't. I confirmed it was at my regular LV, drove over and bought it there instead.
I work 3 jobs and I spend a TON of money there. It is very upsetting to be treated like you don't matter and/or they don't have the time for you.
Anyone had this happen to them? I am currently on work travel in DC. The location that did this was the Bloomingdales in Tysons Corner.
Thirty minutes later, another SA came up and then went to get my item. She comes back and says there is nothing there for me. I was so annoyed at this point, I said OK and left. She never once offered to call client services, to order the item for me, or to show me anything else.
I got back in my car, client CS and they said no, store has it. I said ummm they say they don't. I confirmed it was at my regular LV, drove over and bought it there instead.
I work 3 jobs and I spend a TON of money there. It is very upsetting to be treated like you don't matter and/or they don't have the time for you.
Anyone had this happen to them? I am currently on work travel in DC. The location that did this was the Bloomingdales in Tysons Corner.