Hello everyone, I was looking for the Camellia Flap Wallet and a wonderful TPFer told me that s/he had seen it at South Coast Plaza. We were in that area this past weekend (we live about 4 hours away) so I called Chanel on Friday and they were able to do a purchase hold for me. I asked the sales to send some pictures to me because I wasn't sure if we were talking about the same wallet nor if it's the color that I like. She said she would, but by the end of the day, I didn't get anything from her. I figured it was fine since technically I had already purchased it and it'll just be another day until I see it in person.
Fast forward to Saturday afternoon, I got there and the sales wasn't there that day. They were busy so I waited for a while until someone was able to help me. She took the wallet from the back and it was already wrapped inside the shopping bag. I asked her if I could see the wallet since I haven't seen it yet and I wasn't sure if I was going to take it or not. She unwrapped the box and took the wallet out. Unfortunately, it wasn't the same style that I was looking for and I wasn't in love with the color either (it was a dusty red). Also, there was a long faint scratch on the interior [emoji32]. I was disappointed, but all of the sudden, I noticed this pink thing inside the glass case right in front of me. It was a pink Chevron Flap Wallet and I took this one home instead... Here she is [emoji7]:
Now, here is the reason why I said this was probably my last Chanel purchase for a while (besides the fact that I'm banned): I don't buy Chanel all the time, it's always been like a spur of the moment thing. I just buy if and when I happen to see something that I love. I've only made 5 Chanel purchases so far (within the last 6 years) and I must say, I don't know what exactly is the "Chanel experience". I don't even know if the customer service that I've received is even considered good...
After I paid for the wallet, she handed me the receipt and put the box (without a ribbon) in the shopping bag, and she also put the used ribbon (the one that was used to wrap the Camellia wallet that I ended up not taking) in the bag. I'm not going to lie, I was somewhat annoyed by what she did. I used to work at Tiffany & Co. right out of college, and this is definitely not how we trained our sales associates. First of all, our sales would always wrap the box (whether if it was a new purchase or an exchange) and most importantly, they would never put the used ribbon inside of the shopping bag for the customer to take home (unless they ask for it). I don't know how Chanel trains their employees, but out of the 5 purchases that I've made in the past, I've only had my boxes wrapped nicely twice. It's very inconsistent and not acceptable, imo. Most importantly, I've never had a great experience at Chanel, even when I purchase something. I've made purchases in the US and Europe before, and I haven't encountered any friendly sales associates. They'd always come off as not interested in helping me. I don't know if it's because I look a lot younger than my age (I'm almost 30, but could prob pass as a college student) or if it's the way that I dress or maybe my accent? I've noticed that their eyes would always wander around while they're helping me. There was one time when the sales just left me (without saying "I'll be right back" or "excuse me") and went to help this couple that just walked into the store. I was left there for 15-20 minutes, waiting patiently because I wanted to buy this bag. I'm not going to lie, I feel intimidated walking into a Chanel store, but I don't ever feel this way walking into a LV or even an Hermes store. This might sound weird, but I'm never 100% happy after shopping at Chanel. I don't feel respected as a customer and I would get mad at myself for being a sucker for buying even when I don't get treated right. Now I wonder if I should ever go back and shop at Chanel.
Anyways, enough venting. Thank you guys again for listening. You guys are the best! [emoji169][emoji169]
Fast forward to Saturday afternoon, I got there and the sales wasn't there that day. They were busy so I waited for a while until someone was able to help me. She took the wallet from the back and it was already wrapped inside the shopping bag. I asked her if I could see the wallet since I haven't seen it yet and I wasn't sure if I was going to take it or not. She unwrapped the box and took the wallet out. Unfortunately, it wasn't the same style that I was looking for and I wasn't in love with the color either (it was a dusty red). Also, there was a long faint scratch on the interior [emoji32]. I was disappointed, but all of the sudden, I noticed this pink thing inside the glass case right in front of me. It was a pink Chevron Flap Wallet and I took this one home instead... Here she is [emoji7]:
Now, here is the reason why I said this was probably my last Chanel purchase for a while (besides the fact that I'm banned): I don't buy Chanel all the time, it's always been like a spur of the moment thing. I just buy if and when I happen to see something that I love. I've only made 5 Chanel purchases so far (within the last 6 years) and I must say, I don't know what exactly is the "Chanel experience". I don't even know if the customer service that I've received is even considered good...
After I paid for the wallet, she handed me the receipt and put the box (without a ribbon) in the shopping bag, and she also put the used ribbon (the one that was used to wrap the Camellia wallet that I ended up not taking) in the bag. I'm not going to lie, I was somewhat annoyed by what she did. I used to work at Tiffany & Co. right out of college, and this is definitely not how we trained our sales associates. First of all, our sales would always wrap the box (whether if it was a new purchase or an exchange) and most importantly, they would never put the used ribbon inside of the shopping bag for the customer to take home (unless they ask for it). I don't know how Chanel trains their employees, but out of the 5 purchases that I've made in the past, I've only had my boxes wrapped nicely twice. It's very inconsistent and not acceptable, imo. Most importantly, I've never had a great experience at Chanel, even when I purchase something. I've made purchases in the US and Europe before, and I haven't encountered any friendly sales associates. They'd always come off as not interested in helping me. I don't know if it's because I look a lot younger than my age (I'm almost 30, but could prob pass as a college student) or if it's the way that I dress or maybe my accent? I've noticed that their eyes would always wander around while they're helping me. There was one time when the sales just left me (without saying "I'll be right back" or "excuse me") and went to help this couple that just walked into the store. I was left there for 15-20 minutes, waiting patiently because I wanted to buy this bag. I'm not going to lie, I feel intimidated walking into a Chanel store, but I don't ever feel this way walking into a LV or even an Hermes store. This might sound weird, but I'm never 100% happy after shopping at Chanel. I don't feel respected as a customer and I would get mad at myself for being a sucker for buying even when I don't get treated right. Now I wonder if I should ever go back and shop at Chanel.
Anyways, enough venting. Thank you guys again for listening. You guys are the best! [emoji169][emoji169]