Absolutely. My first online order had two spots on it. I was really upset and dreading the exchange process. I took it to the store and the SA took one look at it and exchanged it right away. She did suggest that I should try to ship to the store next time I buy online so they can inspect the item first.
Glad to know that online snafus have happened before. Sorry to hear that you experienced it too. I'm not close to a store so can't take it there; though I do like the suggestion that the SA offered.
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