I am not sure if this is the right place to post this. I received my very first Speedy 30 DE for an early birthday present from my husband on January 18th. It was ordered over the phone from the LV website number. After I received it I noticed the zipper was sort of wavy..not going straight across and it bothered me. I called them 2 days later and they said I could return it but they thought over time it would come out , like the creases. I felt like they wanted me to just keep it. After abiut 3 weeks I decided it bothered me too much..after stuffing it with pillows like they advised., So decided to send back. My printer was broke so I took it.to UPS store and they printed it for me and sent it. After 10 days I called LV and they hadn't received it. They had me call UPS...it was back and forth for several days until finally UPS seen it is still lost..but in Spain . Called LV back..they acted like this was not supposed to happen but didn't say that. So now there is an investigation. It just all sounds so weird to me. Do you think it was supposed to be sent to Spain for a zipper to be looked at. I'm so frustrated after waiting so long to finally get the bag I wanted ...then I never even got to carry it. I feel like if it's in Spain it will take forever to get me a new one. Just wondered if anyone knows if this is the way they do it. I could be wrong. Also, the customer service at LV has been pretty bad....some very rude people. So disappointing. Thanks for any advice.