Hi everyone
I am new to this Forum so I hope I posted this in the right place.
So I returned my order from Harrods about a month ago. I had ordered a Givenchy bag and an Agent Provocateur bikini set. The bag was too big for me so I returned it and I sent the bikini top back for an exchange. I sent it registered so the package required a signature. I normally would have added insurance since this was a €2000 order but the Belgian post does not offer shipping with insurance to certain locations and the UK is one of them.
The tracking shows that my package was delivered about a month ago. I never heard anything from Harrods and never got a refund so I contacted them (worried and upset) and they told me that after searching the entire warehouse they could not find my package. I then contacted the shipping company and asked to give me the name and signature of the person that signed for it. They started an investigation with Royal Mail (as soon as the package entered the UK, Royal Mail took over it) about 1,5 week ago but they still haven't been able to get me that name or signature.
I don't know what to do and I cannot tell you how frustrated I am. At first I was quite calm because I was convinced the package would turn up, but now I am starting to lose it...
If the shipping company 'lost' my package then I will not even be refunded for even 10% of the value, I read that on their website.
Has anyone had something like this happen to them? What are my rights and what can I do? The tracking shows 'delivered' so am I still responsible?
I think there is also a possibility that if the carrier didn't ask for any signature while delivering, an employee just could have taken it.
Anyone have any advice?
I am new to this Forum so I hope I posted this in the right place.
So I returned my order from Harrods about a month ago. I had ordered a Givenchy bag and an Agent Provocateur bikini set. The bag was too big for me so I returned it and I sent the bikini top back for an exchange. I sent it registered so the package required a signature. I normally would have added insurance since this was a €2000 order but the Belgian post does not offer shipping with insurance to certain locations and the UK is one of them.
The tracking shows that my package was delivered about a month ago. I never heard anything from Harrods and never got a refund so I contacted them (worried and upset) and they told me that after searching the entire warehouse they could not find my package. I then contacted the shipping company and asked to give me the name and signature of the person that signed for it. They started an investigation with Royal Mail (as soon as the package entered the UK, Royal Mail took over it) about 1,5 week ago but they still haven't been able to get me that name or signature.
I don't know what to do and I cannot tell you how frustrated I am. At first I was quite calm because I was convinced the package would turn up, but now I am starting to lose it...
If the shipping company 'lost' my package then I will not even be refunded for even 10% of the value, I read that on their website.
Has anyone had something like this happen to them? What are my rights and what can I do? The tracking shows 'delivered' so am I still responsible?
I think there is also a possibility that if the carrier didn't ask for any signature while delivering, an employee just could have taken it.
Anyone have any advice?