Thanks for your reply. I spoke to a girl friend of mine and asked her about it. She basicly said the same thing you said. But she also added that the shoe is engineered to hold the heel in the back because as your heel rises up it kinda pops out in the back and the shoe fits a round it.Well they just ordered the correct size is all. The perfect sized pump, one that fits snugly on the foot without scrunching one's toes, does not flip-flop off your foot. You can tell when a pump is a bit too big on someone if the back of their heel isn't completely against the back of the pump.