Hi ladies!
It has finally happened to me! I sold a pair of brand new Valentino Rockstud kitten heels. These were new in box. They were never worn and were not a store display. I went against my better judgment and sold to someone who had fewer than 10 feedback. Lesson learned! I shipped the item Friday. She received it today and requested a return because she says it doesn't seem authentic. That is BS!! The item is authentic. She wants a refund because the shoe either doesn't fit or she wants to do a bait and switch. I am hoping it is not the latter. Please someone with experience with this type of situation. What do I need to do to ensure I get my authentic Valentinos back. I am so worried! Please help!!:help:ullhair:
It has finally happened to me! I sold a pair of brand new Valentino Rockstud kitten heels. These were new in box. They were never worn and were not a store display. I went against my better judgment and sold to someone who had fewer than 10 feedback. Lesson learned! I shipped the item Friday. She received it today and requested a return because she says it doesn't seem authentic. That is BS!! The item is authentic. She wants a refund because the shoe either doesn't fit or she wants to do a bait and switch. I am hoping it is not the latter. Please someone with experience with this type of situation. What do I need to do to ensure I get my authentic Valentinos back. I am so worried! Please help!!:help:ullhair: