i had a bad experience with carol at NM boston. she sold me a flawed white chanel bag that had brown marks on the bottom, scuffed handles, and a blue pen mark clear as day right on the front of the bag, and when i called her about it she was rather curt and unapologetic about it. it didnt come with a dust bag either. i wont be buying from her again.
Marina is the Chanel Specialst at NM Boston. I'm surprised no one has mentioned her yet. When I lived in MA I used her exclusively for my Chanel purchases and she was always very helpful, followed up regularly, and kept me informed of sales.