Good Afternoon Ladies,
I normally don't write much reviews regarding my shopping experiences online but for this time, I believe I should tell my story so for those who sell their stuff on Tradesy would know and protect themselves from unsavory buyers.
I recently sold a bag on Tradesy. The bag is brand new, never been used and was purchased at Saks Fifth a couple weeks ago. The bag is absolutely in new condition with no marks or stains. However, the bag is in texture leather, not smooth leather.
After receiving the bag, the buyer requested a return stating that the bag is well used with worn mark in all corners and thus me, the seller misrepresented the bag on my listing. I was furious about the situation since the bag is absolutely brand new. After a couple of days, I did not hear or receive any emails from Tradesy at all about the return or my fund from selling the bag so I decided to contact them. They replied me saying " We do not have your bag and once the buyer sends the bag to us, we will determine the bag to see if you misrepresented it on your listing". I was like sitting on fire while I don't have the bag with me or the money.
After two weeks, they emailed me saying the fund has been pulled out of my account because the bag they receive from the buyer is in well used condition. I tried to open a case with them but they keep refusing and say that the buyer is not happy with the purchase and my bag is used. Tradesy also said I did not upload 12 pictures of the bag as suggested so that's why the bag condition is not captured. Until now I still do not have the bag with me and also have no idea what to do with an used bag that should be brand new when I sent out. So lesson learnt for me is that selling site like Tradesy do not offer any protection at all for us, the sellers.
So for sellers out there like me, please be aware and protect yourself with security tags (which I only recently found out about on the bags you sell online to prevent buyers from taking advantage of any situations like mine.
Please share your experiences or any advices on how to deal with unexpected situations.
Thank you for letting me share my experience.
I normally don't write much reviews regarding my shopping experiences online but for this time, I believe I should tell my story so for those who sell their stuff on Tradesy would know and protect themselves from unsavory buyers.
I recently sold a bag on Tradesy. The bag is brand new, never been used and was purchased at Saks Fifth a couple weeks ago. The bag is absolutely in new condition with no marks or stains. However, the bag is in texture leather, not smooth leather.
After receiving the bag, the buyer requested a return stating that the bag is well used with worn mark in all corners and thus me, the seller misrepresented the bag on my listing. I was furious about the situation since the bag is absolutely brand new. After a couple of days, I did not hear or receive any emails from Tradesy at all about the return or my fund from selling the bag so I decided to contact them. They replied me saying " We do not have your bag and once the buyer sends the bag to us, we will determine the bag to see if you misrepresented it on your listing". I was like sitting on fire while I don't have the bag with me or the money.
After two weeks, they emailed me saying the fund has been pulled out of my account because the bag they receive from the buyer is in well used condition. I tried to open a case with them but they keep refusing and say that the buyer is not happy with the purchase and my bag is used. Tradesy also said I did not upload 12 pictures of the bag as suggested so that's why the bag condition is not captured. Until now I still do not have the bag with me and also have no idea what to do with an used bag that should be brand new when I sent out. So lesson learnt for me is that selling site like Tradesy do not offer any protection at all for us, the sellers.
So for sellers out there like me, please be aware and protect yourself with security tags (which I only recently found out about on the bags you sell online to prevent buyers from taking advantage of any situations like mine.
Please share your experiences or any advices on how to deal with unexpected situations.
Thank you for letting me share my experience.