Gutted!!! - Bag damaged

#196
2manyhorses said:
no really what I expected to see this morning, I was so hoping this would be resolved

Trading standards??
Then ring them and inform them you've opened an official complaint against them
Click to expand...

Just had text from Parcel Force to tell me they are delivering from Selfridges today. I really do not know WTH is going on. And woryingly, neither does Selfridges.
That is an excellent idea - I will first email, telling them I'll be opening an official complaint. And I will then call.
ETA - sent it.
 
#198
2manyhorses said:
no really what I expected to see this morning, I was so hoping this would be resolved



Trading standards??

Then ring them and inform them you've opened an official complaint against them
Click to expand...


Well that did the trick! Refund has now been processed, I have email confirmation and a ref number, and the money is going direct to my bank account (as opposed to PP) within the next few days.
Thank you so much for your help and your support with this, 2manyhorses!
I am so glad it's finally resolved.
 
#199
clevercat said:
Well that did the trick! Refund has now been processed, I have email confirmation and a ref number, and the money is going direct to my bank account (as opposed to PP) within the next few days.
Thank you so much for your help and your support with this, 2manyhorses!
I am so glad it's finally resolved.
Click to expand...


:yahoo::woohoo::yahoo::woohoo:

whoop whoop!!!

Result!!!!

Well done, well chuffed for you :biggrin::biggrin:
 
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