There was a related thread in August about a buyer who had something similar done to them where they purchased an item and the seller shipped to a nearby address and then updated the tracking to show it was delivered when in fact the buyer never got it.
I was sadly victimized by this same situation.
It was resolved quickly, but I felt I should still report it to all of you here for the archives.
I bought a bag for circa $6,000 on Ebay.
I kept tracking the item on Ebay and it showed it was delivered on Monday but it never got here. (The tracking said, DELIVERED TO CITY, ZIPCODE (matches mine), on MONDAY, SEPTEMBER 15). I checked with the front desk. Nothing. I checked the tracking, and the name on the tracking info didn't match any of the reception staff, either. On top of that, the tracking said that it was sent to a residential address but it was a domestic address that was shipped to. And furthermore, the tracking said it was 1.0 lbs. The item I purchased was definitely way more than 1.0 lbs.
I knew I was scammed. PP and Ebay are tricky in that PP works in black and white and Ebay works more in shades of gray. But sometimes, Ebay can be hit or miss.
I called UPS. They were not supposed to, but over the phone they gave me the details that the item was shipped to an apartment building one block from the office location I requested it be delivered to. Same zip code and city. And they also gave me the name on the package. Was not my name.
I called PayPal first because it's easier to talk to them without being rerouted constantly to PH on this type of complex scenario I needed someone at HQ. Spoke to a supervisor in claims. She told me NOT to file a claim on PayPal because the seller would win. She said, there were two types of claims, not as described and not received. For not received, the seller would then be asked for tracking, and it would check out. I asked them, what about the fact that UPS has the exact street address and name and it doesn't match my address and name. And they said, unless UPS will disclose that information publicly which they shouldn't have, it will be a difficult thing to prove, and that UPS wasn't supposed to share the detailed street info with me. She said, the seller would likely win the case and they would close the case in the seller's favor. The supervisor advised I call Ebay and ask them for help, or, file a chargeback with my CC. I said, what about the airtight buyer protection?
I then called Ebay. I spoke with a manager in the high value claims department. She said the situation was rare but it happens, and it usually is linked to a hacked account also. Which ended up to be true; the seller's account was hacked into and someone used it to defraud me.
She had a direct chat line with a UPS rep who was able to verify the different street address.
She had my money refunded in one hour.
The purpose of this post is to inform the community on the incident that occurred and how I went about it. I am very grateful that I got my money back so quickly after calling them.
I was also surprised that PayPal could not help me better. I wrote an email as a heads up to their risk management leadership that their airtight buyer protection isn't so airtight. If ebay can get the UPS intel, PP should be able to as well.
I was sadly victimized by this same situation.
It was resolved quickly, but I felt I should still report it to all of you here for the archives.
I bought a bag for circa $6,000 on Ebay.
I kept tracking the item on Ebay and it showed it was delivered on Monday but it never got here. (The tracking said, DELIVERED TO CITY, ZIPCODE (matches mine), on MONDAY, SEPTEMBER 15). I checked with the front desk. Nothing. I checked the tracking, and the name on the tracking info didn't match any of the reception staff, either. On top of that, the tracking said that it was sent to a residential address but it was a domestic address that was shipped to. And furthermore, the tracking said it was 1.0 lbs. The item I purchased was definitely way more than 1.0 lbs.
I knew I was scammed. PP and Ebay are tricky in that PP works in black and white and Ebay works more in shades of gray. But sometimes, Ebay can be hit or miss.
I called UPS. They were not supposed to, but over the phone they gave me the details that the item was shipped to an apartment building one block from the office location I requested it be delivered to. Same zip code and city. And they also gave me the name on the package. Was not my name.
I called PayPal first because it's easier to talk to them without being rerouted constantly to PH on this type of complex scenario I needed someone at HQ. Spoke to a supervisor in claims. She told me NOT to file a claim on PayPal because the seller would win. She said, there were two types of claims, not as described and not received. For not received, the seller would then be asked for tracking, and it would check out. I asked them, what about the fact that UPS has the exact street address and name and it doesn't match my address and name. And they said, unless UPS will disclose that information publicly which they shouldn't have, it will be a difficult thing to prove, and that UPS wasn't supposed to share the detailed street info with me. She said, the seller would likely win the case and they would close the case in the seller's favor. The supervisor advised I call Ebay and ask them for help, or, file a chargeback with my CC. I said, what about the airtight buyer protection?
I then called Ebay. I spoke with a manager in the high value claims department. She said the situation was rare but it happens, and it usually is linked to a hacked account also. Which ended up to be true; the seller's account was hacked into and someone used it to defraud me.
She had a direct chat line with a UPS rep who was able to verify the different street address.
She had my money refunded in one hour.
The purpose of this post is to inform the community on the incident that occurred and how I went about it. I am very grateful that I got my money back so quickly after calling them.
I was also surprised that PayPal could not help me better. I wrote an email as a heads up to their risk management leadership that their airtight buyer protection isn't so airtight. If ebay can get the UPS intel, PP should be able to as well.
