I received an item that was not as described. I contacted my seller but they want me to pay to return it.
Since the auction was not accurate I don't want to pay. I know starting Sept 15 or if a sellers does a click thru then ebay will generate a return label and take the fees from PayPal or add it to their ebay balance.
Do I need to wait for the 15th to ensure I will be given a return label or can I open a case now and then escalate it?
My seller said they would rather me open a case and have ebay provide me a label and charge them rather then send me a return label.
TIA
Since the auction was not accurate I don't want to pay. I know starting Sept 15 or if a sellers does a click thru then ebay will generate a return label and take the fees from PayPal or add it to their ebay balance.
Do I need to wait for the 15th to ensure I will be given a return label or can I open a case now and then escalate it?
My seller said they would rather me open a case and have ebay provide me a label and charge them rather then send me a return label.
TIA