This morning I received a mail from USPS with a letter inside telling me that my postage label (Paypal generated Priority Mail label) arrived at their Seattle Sorting facility without the package!!! The package is an item I sold on ebay on Apr. 27 and mailed out on May 2 (informed the buyer I will be late a couple of days since I was on vacation)! This was sent from NJ to WA so it's a long way..
Now, I get the label back and instructions to fill out a Search Request form with details of the contents for them to do a thorough search. I quickly filled up the form, enclosed printed photos of the item and mailed it today. I am very upset, the package was uninsured ($150 value) and I read the form, it says the most they can do if they can't locate it is give me back the postage fees ($15 maybe). What do I do if they can't locate it? Has this ever happened to you? Do you refund the buyer? It's not her fault but neither is it mine? I feel so upset? Could it have been stolen??? How unthinkable that someone would do such thing??? HELP!
Now, I get the label back and instructions to fill out a Search Request form with details of the contents for them to do a thorough search. I quickly filled up the form, enclosed printed photos of the item and mailed it today. I am very upset, the package was uninsured ($150 value) and I read the form, it says the most they can do if they can't locate it is give me back the postage fees ($15 maybe). What do I do if they can't locate it? Has this ever happened to you? Do you refund the buyer? It's not her fault but neither is it mine? I feel so upset? Could it have been stolen??? How unthinkable that someone would do such thing??? HELP!