How long do i wait for callback?

kuriso

kuriso

O.G.
Aug 9, 2006
2,219
303
#1
I've waited for 3 weeks already and have called about 3-4 times to an SA in NM Palo Alto because she told me that she would help me get a Patent Leather Blush Flap. She said that there were 2 in all of NM and said she would call me back when there is info..i called last week and she told me that she will ask her manager again. When should I call to check up on it again? I do not want to annoy her but I really really want it and well, honestly, if she can't get it - i don't want to waste time and want to purchase another bag instead...What should i do?? :confused1: Is there another way to obtain the Patent Blush Flap?
 
#3
takeoutbox said:
the only other option is to find out what those stores are, and then call directly yourself. i hate waiting when i really want something.
Click to expand...

Me too! I hate when they just keep you waiting. Sometimes they won't tell you the other stores. I've even called almost every Neiman's myself once, trying to locate a pair of shoes. I finally got a pair that had been returned that day (they were sold out, but I was determined). It was the Beverly Hills store. They were the 14th store I called. :P
 
#4
Is she the only SA you work with? If you don't have a set SA, you are free to ask other SAs to help you find the blush flap, if you do not think that she is trying to look for your bag.
 
#5
Try calling Chanel? I wouldn't wait either. Sometimes SAs aren't really trying to find you the bag. It's easier to sell something you have than spend time trying to track something down. I think you've waited long enough -- if not Chanel, call Saks, BG, etc or even another NM.
 
#6
I would call other stores yourself. Another store is more likely to sell a bag they have in stock directly to you rather than give it to another store. I've heard the boutiques in Vegas (at the Bellagio and Wynn) have a great selection so that might be a good place to start.
 
#7
I give it 4 days and then I call and/or start calling other stores/sources. I worked in high-end retail many years ago. To find an expensive item is NOT that hard for a customer. A manager is out (unless special circumstances) no more than 2 days in a row. Main offices/buyers are there 5 days a week, 9-5. Most retail stores are open 10-9 M-F and have the same or a tad shorter hours on the weekend. I NEVER took more than 2 days to find ANYTHING for a customer; and this was before stores had look-ups, inventory was on-line, etc. A SA can fine it IF they wish to put the time into it. Honestly, I think most SA's don't care to. If it isn't in their store, or takes more than 2 calls to find, they don't bother. Also, some SA's who have a list of customers tend to "spread the joy around". Meaning, you got the bag last time, now it's another customers turn and so on (if it's a popular bag). I've seen it done many times; then and now. Knowing this and knowing there are other options to finding what I want, I give specific SA's a chance and then I do it myself. I ALWAYS get the bag I want. I refuse to wait knowing the way it works.

I would do the legwork myself and reward the person who helps you by giving them the sale. FYI: I'm STILL waiting 3 weeks to 4 months for assorted "Call Backs" from some SA's. Needless to say, they will NOT get my business in the future.
 
#8
i agree. ^^^ i had a chanel sa i called twice and he kept swearing he would call me back. finally 2 weeks later i went in to the store and saw him and asked and he said "oh i didn't realize that was you. sorry.... blah blah blah" i will NEVER buy another thing from him. ever ever ever. it really is common curtosey to call someone back, even to say you DON'T have whatever it is. i would just call around yourself. and when and if she ever calls say "oh, i'm sorry, i found it myself" she's the one losing commission...
 
#9
hlfinn said:
i agree. ^^^ i had a chanel sa i called twice and he kept swearing he would call me back. finally 2 weeks later i went in to the store and saw him and asked and he said "oh i didn't realize that was you. sorry.... blah blah blah" i will NEVER buy another thing from him. ever ever ever. it really is common curtosey to call someone back, even to say you DON'T have whatever it is. i would just call around yourself. and when and if she ever calls say "oh, i'm sorry, i found it myself" she's the one losing commission...
Click to expand...

Wow. That is pretty appauling.
 
You must log in or register to reply here.
Top
Back